About this role
About Pinterest:
Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we’re on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product.
Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other’s unique experiences and embrace the flexibility to do your best work. Creating a career you love? It’s Possible.
At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we’re looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we’ll explore your foundational skills and how you collaborate with AI.
Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here .
The Ads Product Marketing Strategy & Ops team is a key partner to Ads Product Marketing (PMM). We sit at the center of how Ads Product Marketing shapes and goes to market with new solutions. We connect the field to the roadmap, turning seller insights into action and ensuring our go-to-market strategies reflect what advertisers and customers actually need
As the Inbound Program Manager, you will build and run the systems that capture, synthesize, and activate field intelligence across Ads Product Marketing. You'll design the programs and processes that transform fragmented seller and customer feedback into structured inputs that shape product strategy, messaging, and enablement priorities.
In this role, you’ll partner closely with Product Marketing, Product, Sales, and other Strategy and Ops functions to build listening programs, run recurring feedback loops, and enable Ads PMM to synthesize the insights that help our teams build better products and go to market with more relevance. Your work will ensure that sellers and advertisers have a clear, reliable channel to influence what we build.
What you’ll do:
• Own the Voice of Sales program end-to-end — design and run structured mechanisms that continuously collect, tag, and synthesize insights from Sales and customer-facing teams.
• Build and manage Voice of Customer infrastructure — establish repeatable processes for capturing advertiser and customer signals and route them to the right PMM and Product stakeholders.
• Facilitate the translation of field and customer insights into actionable outputs — oversee recurring reporting and synthesis that make it easy for PMMs and PMs to act on what they're hearing.
• Close the feedback loop with Sales — ensure Sales teams receive timely, transparent updates on how their input is influencing roadmap decisions, messagi