About this role
Scale is at the frontier of the AI industry, improving the world’s leading generative AI and large language models through model evaluations, human-powered supervised fine-tuning datasets, world-class reinforcement learning with human feedback, and more.
We’re looking for a Cyber Technical Program Manager on the Public Sector team to own all critical processes that enable our customers to research model capabilities, achieve breakthroughs in performance, and realize outsized value in their AI/ML initiatives. Scale's Public Sector cyber customer base is growing rapidly, and you will be on the front lines of ensuring these customers become passionate, lifelong partners.
As a member of the Public Sector Delivery and Operations team, you’ll be a hybrid customer success and technical program manager—owning the account and project plan, managing end-to-end execution, aligning internal resources, and triaging issues. You will support the creation of test and evaluation data that helps our customers understand and advance model and agentic applications for cyber national security objectives.
You will:
• Lead a cross-functional project team to deliver on and exceed the customer's AI/ML objectives
• Oversee end-to-end creation and delivery of high-quality datasets that evaluate model performance in cyber domains (i.e., malicious network traffic, cryptographic systems, adversarial LLM prompts, threat intelligence, and cyber ethics)
• Oversee and track the deployment of Scale software within customer environments and systems
• Lead with a “whatever-it-takes” mentality, proactively identifying customer needs and operator pain points to ensure customer success
• Manage customer relationships from the executive to the end user
• Oversee onboarding and successful implementation of customer accounts
• Partner with customers to understand operational issues and advocate for their fixes with Scale engineers
• Work directly with customer's engineering teams and end users, answering questions and addressing issues with use of our products and solutions
Must haves:
• An active Top Secret security clearance with polygraph (required) 5+ years of experience in the cybersecurity sector, within or in collaboration with a government institutions
• Deep domain knowledge of cyber topics inclusive of network activity, ethical hacking, cyber security preparedness, cyber incidents
• Willingness to be onsite with the customer in the Columbia, MD area 4 days per week and able to travel at least 25% of the time (as needed)
• Technical degree in computer science, engineering, mathematics, or related field
• High cross-functional influence and EQ
• Excellent communication and presentation skills with external stakeholders
• A history of diligence and organization across multiple work streams
Ideally, you’d have:
• 5+ years of experience in program management, operations, or customer facing role
• 10+ years of experience in the