About this role
ABOUT THE TEAM
OpenAI's Enterprise team builds AI-powered enterprise products and shared platform capabilities that help organizations put advanced AI to work securely and at scale. Our work spans enterprise workflows, agent experiences, integrations, identity, administration, security, governance, and deployment.
ABOUT THE ROLE
As a Technical Program Manager on Enterprise, you will lead the technical strategy and execution behind the products and shared capabilities that make ChatGPT, Codex, and future OpenAI products useful, secure, and scalable for organizations.
You will translate customer needs, competitive dynamics, and product priorities into actionable plans, influence architectural direction, and deliver durable capabilities across application, platform, and infrastructure layers. The role requires deep technical fluency, strong product judgment, and the ability to move between hands-on execution and broader enterprise strategy.
This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.
IN THIS ROLE, YOU WILL:
- Drive technical strategy and execution for enterprise product and AI workflow initiatives, from design through implementation, launch, customer rollout, and iteration.
- Partner with engineering teams to influence architectural direction, interface definitions, and implementation tradeoffs across full-stack products, APIs, integrations, and shared platform systems.
- Translate enterprise customer requirements into actionable product priorities across AI-powered workflows, agent experiences, integrations, permissions, data access, evaluations, identity, security, governance, and deployment readiness.
- Represent the needs of enterprise buyers, IT administrators, security teams, business leaders, developers, and end users in product and technical decisions.
- Identify adoption barriers, competitive gaps, and opportunities to make OpenAI products easier for organizations to evaluate, purchase, deploy, manage, and scale.
- Balance near-term customer needs and delivery commitments with long-term platform direction, technical quality, and responsible deployment.
- Coordinate enterprise launch readiness, including security and operational requirements, customer-facing dependencies, escalation paths, and post-launch follow-through.
- Drive alignment across Product, Engineering, Security, Safety, Legal, Design, and GTM, with clear ownership, milestones, sequencing, and decision-making.
- Work directly with enterprise customers, design partners, and customer-facing teams to identify high-value workflows, understand deployment friction, and turn recurring customer needs into scalable product and platform improvements.
- Define success through measurable improvements in enterprise activation, workflow quality, production readiness, sustained adoption, customer trust, and business impact.
- Improve execution through prac