About this role
MongoDB is helping define the next era of application development as organizations modernize legacy systems, build AI-native experiences, and power mission critical workloads across cloud, hybrid, and on-premises environments. From MongoDB Atlas, our AI ready developer data platform, to our industry leading server technology and enterprise software offerings, MongoDB provides a flexible and unified software stack that helps customers build faster, scale with confidence, and support a wide range of modern application needs.
MongoDB’s standing in the market reflects that momentum: the company continues to be recognized as a leader in cloud database management while also serving organizations that require the performance, flexibility, and control of self-managed deployments. For candidates, that means the opportunity to join a company with strong market relevance, a builder-first culture, and a clear strategic focus on shaping the future of modern, intelligent applications wherever they run.
We’re looking to speak to candidates based in Palo Alto, California for our hybrid working model.
Life in MongoDB Technical Services
As part of the Support organization, you will be directly interfacing with our largest customers and their most difficult problems. There will almost certainly be sweat. But don’t worry – you’ll have time to prepare before you take on your first escalation. The limits of your understanding will constantly be pushed, and you’ll be challenged to grow. Underlying it all is the fuel that drives our team: customer obsession. We keep mission-critical deployments online, recover from high-pressure incidents with grace and humility, become trusted advisors, and work so closely with our customers that they would swear we were part of their team.
These are just a few of the things you can expect to do as a Technical Services Engineer:
• Become well-versed in core aspects of MongoDB
• Gain deeper expertise in specialized areas of the product
• Combine technical rigor with customer empathy under pressure
• Advocate for our customers’ needs and shape product priorities
• Turn what you learn into learning for others through knowledge articles, presentations, mentoring, and ramping
Who You Are
Insatiably curious. Empathetic. Customer-focused. Able to earn trust quickly and communicate clearly in difficult situations, and exercise good judgment about when to collaborate or pull in others. We are especially drawn to self-taught candidates who know how to learn quickly, navigate complex systems, and make use of the resources around them.
What you need
The ideal candidate will have experience in most of the following areas:
• Strong Linux systems administration and troubleshooting skills, including performance, memory, I/O, configuration, security, networking, clustering, and storage
• Experience supporting and troubleshooting complex production systems, including database-backed or enterprise applications
• Strong diagnostic