About this role
About Zscaler
Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise , we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate —we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession , collaboration, ownership, and accountability.
We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.
We are looking for a Technical Success Manager to join our team. This is a remote, Northeast (NJ, DC, NYC, MA, NC)-based role, reporting to the Senior Manager, Technical Success in the Customer Success department. In this role, you will act as the primary technical partner for customers, helping them successfully adopt, use, and derive ongoing value from the company's product or platform. This role combines relationship management, technical guidance, and cross-functional coordination to improve customer outcomes, reduce risk, and support retention and growth.
What you’ll do (Role Expectations)
• Own a portfolio of customers and drive technical adoption, value realization, and long-term success
• Serve as a trusted technical advisor, translating customer goals into onboarding, enablement, and solution guidance
• Partner cross-functionally with Sales, Support, Product, and Engineering to resolve blockers and improve the customer experience
• Monitor customer health, identify risks and expansion opportunities, and proactively recommend actions to improve outcomes
• Document best practices, recurring technical issues, and customer feedback to help scale processes and influence product improvements
Who You Are (Success Profile)
• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with i