About this role
Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange™️ platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 160+ public exchanges globally and thousands of private exchanges at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform.
We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler.
Role
We are looking for a Threat Response Engineer (TRE) to join our team. This is a Remote (USA Only) role, reporting to the Senior Manager, Threat Response Engineering in the ZSS - Security Services department. In this position, you will be responsible for responding to confirmed compromises on customer endpoints subscribed to the Active Remediation MDR service.
What you’ll do (Role Expectations)
• Perform investigations into detected threats and leverage security products to analyze, contain, and remediate threats in customer environments
• Provide customers with thorough reports of actions taken to ensure clarity on environment cleanup and protection strategies
• Identify and implement effective response strategies to further enhance the security posture of the customer base
• Collaborate with Detection Engineering, Threat Hunting, Intel, and Product teams to develop innovative methods for timely threat remediation
• Prioritize and execute tasks effectively in a fast-paced operational environment while participating a 24x7 on-call rotation
Who You Are (Success Profile)
• You thrive in a dynamic, fast-paced environment, viewing ambiguity not as a hindrance but as the raw material to build meaningful solutions.
• You act like an owner with a strong passion for the mission and a bias for action, navigating seamlessly between high-level strategy and hands-on execution.
• You are a natural problem-solver who is energized by finding solutions to complex technical challenges, knowing that tackling hard problems delivers the biggest impact.
• You are a lifelong learner with a true growth mindset, actively seeking feedback to continuously develop yourself and become a stronger teammate.
• You are driven by innovation, possessing a deep curiosity for how things work and a belief in the power of technology to accelerate transformation.
What We’re Looking for (Minimum Qualifications)
• St