About this role
Director of Operations
Newark, New Jersey
The Director of Operations drives the culture & leads the daily activities for a high-volume pick, pack, & ship Fulfillment Center. You will work directly with our Regional Senior Director to be in charge of building out & leading the operational road map for our largest facility. Your time will be spent between managing the daily operational logistics of the fulfillment center, creating a positive workplace culture for over 700 employees, mentoring the leadership team, and driving continuous improvement. This person will have a seat at the table and be given the opportunity to make decisions that will impact the company as a whole.
You will...
• Build & establish a strong team with a leadership pipeline; coach and develop talent within each functional area of fulfillment ( Fulfillment, Quality, Warehouse, and Shipping)
• Develop trust, credibility, effective and collaborative relationships with Hellofresh peers and direct reports
• Be the liaison between the site operations and other functions within Headquarters, helping your team to identify the key priorities for the site
• Develop high standards for execution to meet all KPI’s & financial metrics while supporting your team in achieving daily, weekly, monthly and annual goals
• Ensure adequate communication of company goals and priorities to full Fulfillment Center team, including leading monthly meetings to engage and inspire a diverse, growing workforce
• Drive continuous improvement when it comes to Safety, Quality, Cost, and Delivery.
• Create a positive team dynamic that encourages all employees in the fulfillment center to:
• Provide timely feedback to direct/indirect reports.
• Drive positive change within the facility
• Adapt to the ever-changing business needs and ensure that the team does the same
• Actively listen and accept feedback; convey ideas and/or concerns; communicate and hold operators accountable to the HF brand, KPI’s, and culture.
You are...
• Bold: you’re adventurous, outgoing and optimistic; you’re confident making decisions and taking calculated risk
• Entrepreneurial Spirit: you have the vision, passion, and imagination; you are not afraid to ask, ‘what if’ and constantly challenge the status quo
• Versatile: you roll with the punches and don’t get overwhelmed easily; you enjoy grinding away at issues and have a knack for delivering results in hyper-growth, constantly changing environments
• Analytical: data is your friend; you're able to translate numbers into action and pave the way for efficiency
• Team-oriented: you have a track record of leading cross-functional teams and cultivating collaborative partnerships at all levels and departments of an organization
• Strategic: you recognize and resolve situations that are ambiguous or challenging and use logic to identify alternatives, evaluate, and present approaches to solving complex problems while thinking in terms of cont