About this role
The Special Operations Center (SOC) Asset Protection Senior Specialist (Level 03) is responsible for safeguarding company assets, employees, and brand reputation. This role involves real-time monitoring of security systems, coordinating incident responses, and analyzing global threats to ensure business continuity and operational resilience.
Shift: Must be flexible to work days, nights and weekends
Key Responsibilities
• Systems Management: Centrally manage and optimize the security tech stack, including Access Control, Video Management, and threat monitoring tools across the global network.
• Emergency Response: Lead the response to emergency escalations by executing Emergency Action Plans (EAP) and maintaining rigorous safety and security standards.
• Operational Coverage & Agility: Maintain consistent coverage for your assigned shift. Provide back-up support for operational gaps as critically required by the business. Consistent attendance and punctuality are mandatory.
• Threat Detection: Proactively detect in-progress incidents and emerging threats using advanced surveillance technology; lead field escalations and provide high-level briefings to senior leadership.
• Investigative Analysis: Execute thorough investigations into security incidents and policy breaches; synthesize data from digital archives and access logs to produce comprehensive reports for management.
• Operational Ownership: Identify the root cause of system failures, evaluate remediation paths, and implement solutions to maintain 100% operational visibility and system uptime.
• Continuous Improvement: Drive operational excellence by identifying process inefficiencies and proactively proposing enhancements to procedures to elevate team performance.
• Crisis Support: Act as a force multiplier for site teams during incidents, providing escalation support and guidance to senior leaders.
• Professionalism & Ethics: Champion a culture of ethical conduct, safety, and compliance while maintaining a customer-service mindset in high-pressure environments.
• Strategic Communication: Effectively listen, build rapport, and communicate at all levels; confidently share data-driven trends and innovative ideas with leadership.
• Complex Problem Solving: Recognize and resolve ambiguous or challenging situations, focusing effort on exceeding goals and paving the way for operational efficiency.
• Additional Duties: Execute all other duties, responsibilities, and assignments as required by leadership to support the evolving objectives of the Special Operations Center.
Preferred Requirements
• Age: Must be at least 21 years of age or older.
• Experience: 3+ years of experience in a Security Operations Center (SOC), 911 Command Center, or Asset Protection/Loss Prevention environment.
• Schedule Flexibility: Demonstrated ability to manage a non-traditional or rotating schedule, with a history of reliability during peak operational periods (holidays, nights