About this role
Secure Every Identity, from AI to Human
Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.
This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.
Role Overview
The Vice President, Employee & Manager Experience is responsible for designing, delivering, and continuously improving the end-to-end experience for employees and managers across the company.
This leader will build an integrated organization that combines People Operations, Employee Experience, Enablement, Internal People Communications, and Program Management to create simple, scalable, and high-impact experiences throughout the employee lifecycle.
The role exists to ensure that employees and managers can easily access the support, tools, information, and development they need to be successful. The VP will act as the owner of the employee and manager journey, driving consistency, simplicity, adoption, and operational excellence across all People programs and processes.
As the company evolves, this leader will also build a manager support model that provides managers with direct access to expert guidance and services, allowing People Business Partners to focus exclusively on strategic workforce planning, organizational effectiveness, and VP+ leadership support.
What You'll Do
Own the Employee and Manager Experience
• Define and lead the strategy for the end-to-end employee and manager experience.
• Design experiences that are intuitive, scalable, and aligned to company culture and business priorities.
• Continuously assess employee and manager pain points and drive simplification across People processes.
• Establish experience metrics and service standards to measure effectiveness and adoption.
Lead People Operations
• Oversee all employee-facing People Operations services and programs.
• Drive agentic support adoption through supporting the Okta One implementation.
• Ensure employees and managers receive timely, accurate, and high-quality support.
• Drive operational excellence, process standardization, and service delivery.
• Leverage technology, automation, and AI to improve efficiency and user experience.
Own Employee Brand, Culture & Communications
• Partner with leadership to articulate and reinforce the company's employee value proposition.
• Ensure consistent messaging globally across all People programs, policies, and employee communications.
• Lead internal communications related to talent, culture, performance, rewards, career development, and organizational change.
• Drive initiatives that strengthen employee engagement and cultural alignment.
Drive Enablement and Developmen