ACCOUNT MANAGER
This posting is for an existing vacancy. While applications are being accepted from candidates across multiple geographic regions across Canada, there is currently one (1) position available.
SUMMARY
Netagen is seeking a dynamic and results-oriented Account Manager to join our team. At Netagen , Account Managers play a visible role in helping clients get lasting value from technology and telecommunications solutions. This position is ideal for a relationship-driven sales professional who wants to own a portfolio, grow trusted client partnerships, and contribute directly to retention, expansion, and long-term customer success.
The Account Manager owns, nurtures, and expands relationships within an assigned portfolio of existing clients. This role focuses on understanding each client’s business priorities, building trusted partnerships, identifying expansion opportunities, and ensuring clients receive responsive, reliable service. This role also includes a targeted new-customer development component, requiring the Account Manager to build relationships with prospective clients, uncover business needs, and introduce Netagen solutions that create long-term value. Working closely with internal teams, the Account Manager serves as the primary point of contact for client inquiries and helps strengthen Netagen ’s reputation for long-term partnership, customer satisfaction, and growth.
PRIMARY RESPONSIBILITIES
- Build and maintain strong, long-lasting relationships with assigned clients by understanding their business objectives, operational priorities, and evolving needs.
- Conduct regular account reviews and client touchpoints to assess satisfaction, strengthen relationships, identify risks, and uncover renewal, retention, upsell, and cross-sell opportunities.
- Grow account revenue by identifying and pursuing opportunities that align clients’ needs with Netagen 's products and services.
- Serve as the primary point of contact for clients, proactively addressing concerns, resolving issues, and ensuring a high level of customer satisfaction.
- Partner with internal teams, including Operations, Shared Organizational Services, Sales Design, and Sales Support, to coordinate service delivery and develop solutions that meet client requirements.
- Manage account renewals, contract amendments, and service changes while ensuring compliance with contractual obligations and maintaining accurate account documentation.
- Maintain current and accurate client, opportunity, pipeline, and activity records within CRM systems; prepare reports and forecasts as required.
- Monitor client account health, identify potential risks to retention, and implement strategies to strengthen engagement and minimize churn.
- Stay informed of industry trends, market conditions, competitor activity, and emerging technologies to provide relevant recommendations and insights to clients.
- Participate in ongoing professional development, training, and industry events to maintain product knowledge and strengthen consultative selling capabilities.
- Contribute to sales forecasting and business planning activities by maintaining accurate pipeline and account information
- Achieve or exceed assigned revenue, renewal, and account growth objectives
- Develop and execute account plans for key clients to support long-term growth, retention, and client success.
SKILLS & EXPERIENCE REQUIRED
- University or College degree in business, marketing, sales or related field, or equivalent work experience
- 3+ years experience in account management, customer success, or inside sales, ideally within the technology or telecommunications industry
- Bilingualism (English and French) considered an asset
- Proven track record of maintaining client relationships and achieving sales or retention targets
- Strong consultative and value-based selling capability, with experience uncovering business challenges, quantifying client impact, and positioning