Functional Lead, Defined Benefits Implementation

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Join our team and what we’ll accomplish together

The DB Implementation Team at TELUS Health is a dynamic group of nearly 300 skilled and motivated professionals, working together to deliver the most competitive integrated systems solutions available. We design, implement, and support a comprehensive DB pension administration solution for large public sector clients.

Our solution stands out due to the proactive and creative contributions of each team member, including business analysts, developers, QA analysts, project managers, and solution designers. We thrive in a dynamic, Agile-driven development environment, fostering collaboration throughout the implementation process and in the ongoing services we provide to our clients.

If you are looking for a rewarding opportunity to make a positive impact on our clients and their pension plan members, this is the perfect role for you!

Here’s the impact you’ll make and what we’ll accomplish together

In this role, you will be an efficient leader who drives the successful delivery of the Ariel EAS solution to our clients. You will manage a multidisciplinary implementation team and take overall accountability for delivering high-quality solutions that meet client expectations within planned deadlines. You'll serve as the bridge between our clients and product development team, ensuring that client needs are understood and met while managing project scope, priorities, and risks. This is a leadership position where you'll not only deliver solutions but also coach and develop your team members .

What’s in it for you

• 100% work from home arrangement with travel requirements for essential meetings

• Long-term, enterprise-level project engagement with direct client interaction

• Leadership opportunity to manage multidisciplinary teams and drive innovation

• Comprehensive customizable benefits package to suit your unique needs and lifestyle

• Paid vacation days & well-being days as well as a well-being expense account to help maintain a better work/life balance

• Various investment options such as employee share purchase plan, group RRSP & TFSA, and DC pension plan

• Generous mental health support account to cover the cost of therapy/counseling sessions

What you'll do

• Present and promote the Ariel EAS software solution to clients, representing their needs to the Product Development team

• Coordinate implementation teams and collaborate with Project Managers to ensure seamless delivery

• Manage priorities and ensure high-value deliverables that meet client expectations

• Plan and control project scope based on contract requirements and maintain the Requirements Traceability matrix

• Identify and mitigate risks, providing proactive solutions to problems as they arise

• Stay informed of new product developments and incorporate them into strategic decision-making

• Provide concise requirements for custom gaps to the product team

• Lead the transition to the support team and ensure clients fully understand the delivered solution

• Facilitate knowledge transfer within the team and propose innovative improvements to existing processes

You have

• 7+ years of experience in Defined Benefits-related implementations, such as workflow management system implementation or administrative process automation

• Proven experience managing multidisciplinary teams and delivering complex software solutions

• Strong understanding of enterprise software implementation and project management principles

• Experience co