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Support Team Member

You answer clearly, fix what you can yourself, and pass on what you cannot with enough detail that nobody has to ask twice. Some people writing in have been job hunting a long time and are not in a good mood. Handling that well is most of the job.

Experience
1+ year
Pay
From $450 / month
Location
Remote
Type
Full time
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A typical day

  • Work the inbox and chat from the start of your window
  • Sort out account, access and subscription questions
  • Pass on the rest with the full picture attached
  • Note anything you have answered three times this week
  • Clear your queue or hand it over properly

What you will do

  • Answer client email and live chat within your window
  • Resolve account, access and subscription questions
  • Escalate what you cannot solve, with context
  • Report recurring problems rather than re-answering them
  • Keep help articles accurate when answers change

What we look for

  • Around a year in customer support or service
  • Calm and clear in writing, especially with frustrated people
  • Patient. You will answer the same question many times.
  • A consistent weekday window you can genuinely cover
  • Able to say no politely and hold a reasonable line

Nice to have

  • You have handled complaints where the person was right to be annoyed
  • You write plainly and skip the scripted apology language
  • You have worked a queue where replies were measured on quality, not speed

Pay and working arrangements

This role pays from $450 / month, set against your local market and discussed openly at interview. We will not ask what you earned before.

The role is fully remote and we hire worldwide. You agree a consistent weekday window that suits you. Reports to the Operations Lead.

Interested?

Apply even if you do not match every line. Tell us what you are good at and we will read it properly.

Apply for this role

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