About this role
About the Team
Our New Verticals team launched in 2020 with the purpose of delighting our customers and empowering local communities outside of just restaurants. Since then, we’ve launched Grocery, Convenience, Alcohol, Retail, and DashMarts while also building merchant services, dasher tooling and consumer products. New Verticals is the growth engine of DoorDash’s business and we are continuing to build and scale new businesses everyday!
About the Role
We are hiring an Associate to work on one of our newest businesses on the New Verticals Strategy & Operations team to help launch and scale a pharmacy delivery service. You will work on identifying expansion plans, ways to improve consumer quality, operational excellence, and sustainable growth by identifying & executing against strategic opportunities. In this role, you might work on initiatives like:
• Identifying, validating, and launching high-impact “0-to-1” initiatives that unlock new growth opportunities across the convenience merchant base
• Developing initiatives that strengthen DoorDash’s position as the preferred destination for pharmacy delivery through improved selection, discoverability, and quality
• Leading operational improvement projects focused on increasing order accuracy, fulfillment speed, and overall customer satisfaction
• Streamlining in-store fulfillment processes to improve efficiency and create a seamless experience for Dashers and merchant partners
• Developing and executing on programs that improve inventory accuracy and ensure real-time platform availability reflects in-store stock levels
This roles sit at the intersection of strategy, operations, and product. The best operators today are rapidly generating new ideas, taking ownership over metrics and moving them in the right direction through building product visions, synthesizing complex analyses and testing every idea — all while leveraging AI to uplevel how we operate. We expect this person to stay at the forefront of how AI is reshaping the work, actively exploring new tools, automating repetitive workflows, and finding ways to do in hours what used to take weeks.
This is an individual contributor position and you will report into a Senior Manager on the team. We operate in a hybrid model and spend a few days a month in person together.
You’re excited about this opportunity because you will…
• Strategize. From first principles, you’ll develop the optimal strategy for best serving all sides of the marketplace - dashers, merchants and consumers.
• Operate . Own tracking dashboards and manage week over week metrics to drive high quality operations.
• Analyze . Build models using Excel and SQL to evaluate the economic, operational and strategic costs and benefits of various programs and experiments — and increasingly, use AI to accelerate and deepen that analysis.
• Experiment. You’ll transform strategies into operational experiments, product features and net-new tooling that create m