About this role
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Who we are:
Shape a brighter financial future with us.
Together with our members, we’re changing the way people think about and interact with personal finance.
We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.
The role:
The Composer by SoFi Segment Manager plays a key role in operating, scaling, and evolving the Composer business. This individual will own critical workstreams spanning trading and brokerage operations, process design, member servicing, risk and controls, and strategic initiatives.
The role will partner closely with Product, Engineering, Operations, and Compliance to translate business needs into scalable operating solutions. The ideal candidate combines strong brokerage expertise with structured problem-solving, sound judgment, and the ability to independently drive complex initiatives from problem identification through implementation.
What you'll do:
• Own and support critical Composer business operations, including trading, brokerage servicing, account operations, and complex operational escalations.
• Serve as a subject matter expert across Composer's operating model, including key brokerage workflows, systems, dependencies, and controls.
• Design and continuously improve end-to-end member journeys across key Composer experiences, identifying friction points and ensuring scalable servicing solutions.
• Serve as an escalation point for complex or high-impact member issues, driving resolution and translating learnings into broader process improvements.
• Partner across the business to identify operational pain points, define business requirements, and implement technology-enabled solutions and automation.
• Support trading operations and related workflows, including trade lifecycle management, exception handling, reconciliations, corporate actions, margin and risk events.
• Analyze operational data and trends to identify emerging issues, control gaps, capacity constraints, and opportunities for improvement.
• Lead cross-functional initiatives from discovery through implementation, coordinating stakeholders and driving execution.
• Partner with business leadership to operationalize new products, features, and strategic initiatives, including process design, controls, readiness, and post-launch monitoring.
• Develop and maintain policies, procedures, controls, and business continuity plans for critical Composer activities.
• Ensure operational processes align with regulatory requirements, internal policies, and risk-management standard