About this role
PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.
About PagerDuty
PagerDuty is a global leader in digital operations management, trusted by over 30,000 organizations—including 70% of the Fortune 100—to keep their critical digital systems running. Built for enterprise reliability with 99.99% availability and 750+ ecosystem integrations, our platform empowers teams to prevent and resolve business-impacting incidents rapidly.
Overview of the Role
PagerDuty is seeking a Business Development Representative to join our sales team. Reporting to a Manager of Business Development, you will collaborate closely with Account Executives to build outbound pipeline and generate growth across net-new accounts.
This is a unique, high-impact opportunity focused on driving greenfield business . Beyond prospecting, you will gain hands-on, direct closing experience by managing and closing smaller, transactional deals—accelerating your path toward a full-cycle Account Executive career.
Who You Are
We are looking for an ambitious professional who thrives in a fast-paced environment. To succeed in this role, you should be:
• Hungry & Goal-Oriented: Driven to exceed targets, take on new challenges, and grow your sales career.
• Coachable: Eager to learn, seek feedback, and continually refine your sales craft.
• Self-Started & Disciplined: Possess the internal drive to manage your time effectively and execute daily prospecting routines with consistency.
Work Location
This position follows a hybrid model with a minimum requirement of 2 days per week in our San Francisco office . Co-located collaboration allows our team to build strong working relationships, accelerate learning, and share best practices.
Key Responsibilities
Outbound Prospecting & Pipeline Generation
• Execute modern outbound prospecting strategies across phone, email, social, and video channels to generate qualified pipeline in greenfield accounts.
• Conduct discovery calls with practitioners and management-level stakeholders to uncover pain points and qualify prospective opportunities.
• Adapt quickly to the Command of the Message (COM) framework and customer-centric value-selling methodologies.
Direct Selling & Closing
• Manage full-cycle sales opportunities for transactional and vel