About this role
At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.
We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.
To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.
Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.
If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.
As a Braze Customer Account Executive, you will be responsible for managing and growing existing relationships within our customer base. You will own specific customer relationships and serve as the account lead. You will work closely with cross-functional teams, including Customer Success, Solutions Consulting, Services and Product, to drive account growth, retention, and overall customer satisfaction. This role requires a strong understanding of the digital marketing ecosystem, customer engagement solutions, complex organizations and the ability to build long-term relationships in a fast-paced environment.
WHAT YOU'LL DO
• Own a defined set of customer relationships, including managing all expansion and renewal activities
• Develop commercial relationships and joint business vision to increase Braze utilization and value
• Create comprehensive strategies to retain existing business with clear roadmap of joint business value and ongoing growth
• Partner closely with cross-functional partners to secure contract renewals and ensure there is a unified account vision and value story across all touchpoints
• Nurture and close account expansion deals including upsell, cross-sell, and net new lines of business
• Educate and activate internal executive stakeholders to operationalize multi-threaded account alignment
• Effectively communicate and evangelize customer feedback to Braze product team
• Document and manage complex technology architecture knowledge within book of business including awareness of competitive threats and critical partnership strategies
• Achieve quarterly upsell and renewal targets
• Cross-department collaboration, including but not limited to Customer Success, Sales, RevOps, Product, Legal and Marketing
• Coordinate resources to drive feature adoption
• Develop, maintain and grow Braze and Braze Ecosystem product knowledge.
• Establish deep knowledge of acco