About this role
PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.
As a Deal Desk Specialist on the Deal Desk team at PagerDuty, you will work cross-functionally with Sales, Finance, Marketing, Security, and IT partners in all regions to streamline our Lead-To-Cash Flow. You will be working with intelligent and driven individuals focused on delivering high impact projects.
The ideal candidate must be an organized problem solver, data-driven, and have excellent analytical skills.
This role is expected to come into our San Francisco office 2 times per week, so you can thrive in your new role and fully embrace being a Dutonian!
Responsibilities
• Serve as the trusted advisor and go-to resources to the Sales teams, building strong relationships for solving complex problems across O2C processes
• Educate Sales teams on changes in processes, policies, and best practices to improve performance and release Sales capacity to core Sales activities
• You will train, mentor and educate other members of the Deal Desk global team to enable them to provide excellent support to the Field and our customers.
• Intake & triage of Deal Desk SFDC Queue
• Respond with urgency and be able proactively prioritize your workload.
• Identify and explore opportunities for sales process improvements and help drive enablement efforts
• Provide deal support to our global sales teams by assisting with manual order forms, deal guidance, system updates and reporting
• Identify and resolve issues that could prevent deals from closing in a timely manner
• Escalate deal-threatening issues to appropriate leaders when resolution cannot be achieved at the virtual team level
• Report, track and follow-up on system related issues affecting your tasks until resolution
• Assist with deal enablement and maintaining documentation
• Drive special projects in data quality assurance across key areas of our sales team
• Support new sales program initiatives as needed
Basic Qualifications :
• Bachelor’s degree
• 2+ year of experience in Sales Operations, Sales Enablement or Deal Desk
Preferred Qualifications :
• Comfortable with change and an ability to thrive in a fast-moving environment
• Excellent interpersonal and communication skills
• Ab