About this role
ABOUT HEX
Hex is growing our team of builders on a mission to make everyone a data person. Our platform solves key pain points with today’s data and analytics tooling, and empowers anyone to explore data using natural language, with or without code, on trusted context. Thousands of customers like Ramp https://hex.tech/customers/ramp/, Figma https://hex.tech/customers/figma/, Stubhub https://hex.tech/customers/stubhub/, Anthropic, and Gamma love Hex https://www.g2.com/products/hex-tech-hex/reviews for our beautiful UI, agentic superpowers, and boundless flexibility.
Hex has raised over $100M from leading investors like Sequoia, a16z, Snowflake and Amplify. With office hubs in San Francisco and New York, as well as remote team members throughout the US and UK, we’re a high-agency team that ships fast and has fun doing it. Check out our Intro to Hex video https://www.youtube.com/watch?v=qAXsnrNlavk and employee handbook https://www.notion.so/hexhq/Hex-Handbook-9fff0d42860e4f70815c599e0d1664d6 to learn more about what it’s like to work at Hex.
ABOUT THE ROLE
Hex helps thousands of teams explore, analyze, and act on their data every day — and as our customer base grows, so does the opportunity to deepen those relationships well beyond the initial sale.
We're looking for a Commercial Account Manager to own a dedicated portfolio of existing SMB and Mid-Market customers. You'll be the primary point of contact for renewals and expansion within your book, working to understand how customers are using Hex today and where there's room to grow — more seats, new use cases, deeper adoption across their data team.
You'll report to our Account Management Lead and be one of the founding members of Hex's Account Management function — a chance to build a new motion inside a fast-growing company, not step into a playbook that's already been written.
On any given day you might find yourself:
- Owning renewals and expansion across your assigned book of existing customers (accounts 6+ months past their first renewal, SMB and Mid-Market)
- Proactively surfacing expansion opportunities — additional seats, new use cases, upsell — that tend to get left on the table once an account moves past its initial land
- Running your own forecast across the book, with quota split 70% against a growth (NDR) target and 30% against a retention (GDR) target
- Partnering with Sales Engineering and Customer Engineering support to run technical conversations with existing customers
- Helping define the AM playbook and territory model as one of the first people in the function
- Coordinating the AE → AM handoff for accounts moving into your book
ABOUT YOU
To be successful in this role, you:
- Have 3+ years owning a book of business in SaaS — account management, renewals, or a customer success role with a real commercial/quota component
- Bring a track record of driving expansion, not just retention, in existing accounts, ideally in technical or data-adjacent softw