About this role
About Anthropic
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
About the role
As a Manager of Beneficial Deployments Customer Success at Anthropic, you'll be a pivotal front-line leader managing Customer Success Managers who drive value across our portfolio of Beneficial Deployments Customers. Anthropic’s Beneficial Deployments team is focused on building AI for good through partnerships with high-impact organizations across education, public health, life sciences, economic mobility, and more. You'll directly coach and develop a team of 4+ CSMs while maintaining strategic oversight of high-impact customer engagements. This role demands exceptional people leadership combined with deep product knowledge and customer success acumen to guide your team in maximizing customer value and expanding our footprint across mission-driven organizations. This will be a player-coach role: in addition to leading the team, you will directly own a few strategic accounts, keeping you close to the day-to-day work of driving partner impact and letting you model excellence for your team . You'll be instrumental in building scalable CS processes, methodologies, and playbooks that will define how we grow and mature as an organization.
Responsibilities:
• Directly manage and develop a team of 4-8 Customer Success Managers supporting strategic nonprofit accounts
• Serve as a player-coach by directly owning a few strategic accounts, driving outcomes for our highest-impact partnerships while demonstrating best-in-class customer success practices for the team.
• Help shape and execute account strategies that nurture growth and deepen impact within nonprofit and mission-driven organizations, adapting enterprise CS motions to the realities of nonprofit budgets, capacity, and stakeholder structures
• Support future nonprofit launches. As our products and offerings evolve, partner with Product, Marketing, Partnerships, and Sales to determine how we bring them to customers, and hold the team accountable for partners realizing the value the launch promised.
• Coach team members on customer success best practices, including change management and adoption strategies, value realization, and expansion methodologies across our product suite
• Join strategic customer engagements and escalations, demonstrating executive presence with C-level stakeholders across flagship partnerships
• Help shape our systems integrator and implementation partner model, partnering internally to extend delivery capacity and reach far more nonprofits than we can serve one to one
• Serve as a visible voice on AI adoption in the nonprofit and mission-driven sector, represent Anthropic at sector conveni