About this role
About Flexport:
At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.
The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.
The Opportunity
We’re looking for a Manager, Freight Audit Services to help build and run our client-facing freight audit service. You’ll help clients check freight charges, resolve billing discrepancies, and understand their transportation costs.
The service will focus on freight invoices. You’ll build the operating processes, onboard clients, oversee audits, and hire a team as demand grows. You’ll also work with Product, Engineering, and commercial teams to improve the service and its economics.
This role suits someone who likes building from the ground up, works carefully with data, and earns clients’ trust. You’ll be expected to use AI and automation yourself and help the team put them to work.
You Will
• Help launch the service and establish procedures, quality checks, service standards, ownership, and escalation paths.
• Lead client onboarding: gather contracts, invoices, shipment data, and authorizations, then confirm the audit scope and readiness to begin.
• Run daily audit delivery, checking invoices against contracted rates, terms, and shipment records and investigating discrepancies.
• Manage carrier disputes and billing corrections. Keep supporting evidence, follow issues through resolution, and distinguish potential savings from confirmed client value.
• Be the operational point of contact for clients. Explain findings, resolve escalations, and lead service reviews with clear reporting.
• Hire, train, and develop the team as demand grows. Match staffing and workloads to client needs, quality standards, and cost to serve.
• Work with Product and Engineering to define requirements and test improvements. Build and trial AI-assisted workflows for extracting invoice data, comparing charges with contracts, and investigating exceptions; verify accuracy before expanding their use.
• Support Sales and Account Management with discovery, service scoping, implementation planning, and input on pricing and proposals.
• Track onboarding time, audit turnaround, accuracy, dispute outcomes, client value, productivity, and profitability. Use those results to improve delivery.
Success in Your First Year
• Initial clients receive a