About this role
Operations Manager, Factor Procurement
Location: This is a hybrid role to one of our following sites: Chicago, New York City or Goodyear, AZ
What is Factor?
We believe that health and wellness starts with food and what you put into your body. Our goal is to help our customers achieve their health and wellness goals. We focus on being physically fit and healthy with nutritious, purposeful eating. We want to help real people achieve real results without sacrificing time and energy trying to sort through the overwhelming amount of information.
We use the freshest, highest quality ingredients available, and our in-house culinary team is constantly working to optimize the nutritional value of every single meal. Meals arrive fresh and are fully prepared- simply heat in the microwave or oven and enjoy!
Job Description:
You will...
Own the flawless execution of the operations plan, for all categories, sites and brands in your Pod(s). We aim to have 0 missed boxes, 0 ingredient subs, and 0 costing overages due to procurement related misses. The Operations Manager's role is directly responsible for overseeing ops projects from inception to completion and measuring success. It is also expected to foster a culture of continuous improvement and employee development, alongside the goal of driving both cost efficiencies and quality improvements. Lead the identification of key process bottlenecks and operational risks developing and executing corrective action plans that focus on continuous improvement and long-term value creation. Partner with Procurement leadership on long-term strategy across Operations and Strategy.
Key Responsibilities:
• Manage escalations (from production facilities, vendors, or etc) quickly and efficiently through a structured approach and effective and comprehensive communication
• Execute weekly ops
• Manage completion of accurate weekly costing, scrubbing, and invoice approvals; support finance processes weekly and monthly through research. Execute credits, refunds, RTVs effectively.
• Ensure that launch is completed on time and accurately for all SKUs
• Manage tickets and communications - responses are quick, comprehensive, and issues are closed out.
• Manage PO placement, communication, improvements and issue resolution
• Serve as primary POC for DC communications, questions, ad-hoc training, escalations, and problem resolution
• PTO management and coverage
• Identify and track week-over-week trends, with data. Brainstorm solutions to resolve, and work on resolving with Sr Manager / AD.
• Communicate effectively
• Build relationships and processes with production facilities and strategy teams
• Encourage clear, strong, comprehensive communication with the team
• Own continuous improvement projects autonomously from end to end
• Identify opportunities in current process using data-driven approach
• Collaborate with various internal and/or external stakeholders
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