About this role
ABOUT US
At Sierra, we’re creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, London, Paris, Madrid, Munich, Singapore, Tokyo, and Sydney.
We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do.
Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.
WHAT YOU’LL DO
- Run the operating cadence for Product & Engineering: own planning cycles, roadmap workflows, initiative tracking by region and channel, sequencing, and team initiatives
- Design and optimize key processes like product reviews, retrospectives, team syncs, and engineering demos to drive clarity and velocity
- Build and maintain operational artifacts such as roadmaps, planning docs, capacity trackers, dashboards, and retros that keep everyone informed and aligned
- Coordinate cross-functional initiatives that span Product, Eng, Design, Legal, Sales, and Ops teams—driving alignment, timelines, and accountability
- Partner with product, eng and marketing leads to create scalable frameworks for goal-setting (e.g., OKRs), prioritization, and execution
- Analyze operational data and team feedback to identify friction points and implement systems that improve execution and outcomes
- Build our outbound operations playbook in partnership with Legal and continuously improve it so we can scale with quality and intention
WHAT YOU’LL BRING
- 6-8+ years of experience in Product Operations, Business Operations, or Program Management in a high-growth, product-led company
- Proven track record building and scaling operational processes from scratch
- Highly organized and methodical; you bring rigor, structure, and momentum to ambiguous situations
- Excellent written and verbal communicator—clear, succinct, and persuasive across stakeholders and levels
- Experience partnering closely with Legal, Product, and Engineering, including third-party vendors
- Comfortable using tools like Linear, Figma, Google Drive, or similar to create systems that stick
- Strong analytical instincts with proficiency in Excel/Sheets; SQL or dashboard experience is a plus
EVEN BETT