About this role
This Role can be based in California OR Remote in CST
Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.
Toast serves hundreds of multi-unit brands, including Caribou Coffee, Firehouse Subs, Tacos Palenque, Choice Hotels, Craveworthy Brands, WaBa Grill, Nothing Bundt Cakes, Papa Gino's & D'Angelo, Costa Vida Fresh Mexican Grill, and The Human Bean. As part of the Enterprise Drive-Thru team, you'll help build the next generation of technology for some of the largest restaurant brands in the industry. You can read more on our Toast for Enterprise page and Toast Drive-Thru page.
Drive-thrus are at the forefront of restaurant AI innovation. We're looking for a Principal Product Manager, Vision AI to define and build computer vision and camera-powered products at Toast, including vehicle intelligence, operational analytics, and new AI-powered restaurant experiences.
Vision AI will be your primary focus, with broader influence across Enterprise Drive-Thru. You'll work across software, AI, hardware, and restaurant operations to identify opportunities, make strategic investments, and bring new products from concept to scale.
About this roll* (Responsibilities)
• Own the Vision AI product vision and strategy. Define the long-term roadmap for capabilities including vehicle detection, identification, tracking, timing, operational intelligence, and new camera-powered experiences.
• Drive zero-to-one product development. Lead discovery, prototyping, pilots, commercialization, and scaling of new AI and drive-thru products in highly ambiguous problem spaces.
• Help shape Enterprise Drive-Thru strategy. Develop a deep understanding of large, multi-location restaurant brands and identify opportunities where Toast can build differentiated solutions beyond Vision AI.
• Own hardware-enabled experiences. Define the hardware ecosystem required to support Vision AI and Drive-Thru products, including cameras, media players, networking, digital menu boards, and emerging technologies.
• Lead customer research and field validation. Spend time with Enterprise customers and in restaurants understanding operational workflows, validating solutions, and translating insights into product strategy.
• Drive technology and partner decisions. Evaluate camera systems, computer vision platforms, AI vendors, and architectural approaches. Lead trade-offs across build vs. buy vs. partner, cloud vs. edge, performance, cost, complexity, scalability, and customer value.
• Drive commercialization and adoption. Partner with GTM teams on packaging, positioning, pricing inputs, pilots, and rollout strategies that drive customer outcomes and Enterprise growth.
• Lead across the organization. Influence Engineering, Design, Hardware Operations, Security, Legal, Customer Care, Sales, Product Marketing, and senior leadership to align teams around