About this role
About Zscaler
Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise , we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate —we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession , collaboration, ownership, and accountability.
We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.
Role
We are looking for a Procurement Operations Analyst to join our team. This is a Hybrid (San Jose, 3 days a week) role, reporting to the Sr. Manager, Cloud Operations - Platform Services, within REIS Reliability Engineering. The Procurement Operations Analyst executes end-to-end procurement workflows for data center-related services, driving requests from intake through completion in Coupa and ensuring timely, accurate submission of requisitions, purchase orders, service requests, invoices, and reporting. This role improves operational efficiency and service-level performance through accurate tracking, cross-functional coordination, strong process discipline, and consistent follow-through.
What you’ll do (Role Expectations)
• Process, submit and manage procurement request intake through a shared team alias, ensuring requests are complete and accurately entered, tracked, and fulfilled in Coupa, Jira, and related systems.
• Support end-to-end processing for purchase orders and data center-related services, including colocation, IP transit, interconnects, blanket POs, and renewals
• Monitor request progress against SLA expectations, following up on missing information, approvals, and blockers to drive timely resolution
• Assist with invoice reconciliation, billing and payment inquiries, Finance coordination, and tracking of related requests through Asana
• Maintain trackers, reports, and process documentation, reconcile reporting data, and contribute to workflow improvements, operational consistency, and ad hoc projects
Who You