About this role
About the team
The Payments Intelligence organization builds the systems that optimize payments across Stripe’s global network. We develop data-driven products that help businesses maximize revenue while minimizing fraud, disputes, and payment costs.
The Disputes team builds products that help businesses prevent, manage, and resolve payment disputes. We are creating an increasingly automated, end-to-end experience from helping cardholders recognize purchases and resolving issues before they become disputes, to recovering revenue when disputes do occur. Our products help businesses reduce operational effort, maintain healthy dispute rates, and stay in good standing with payment networks.
Dispute Prevention is a fast-growing product area with an ambitious vision: make Stripe’s intelligence and network capabilities available to businesses of every size, including large platforms and businesses that process payments across multiple providers. We work across Stripe and with external partners to turn a complex, fragmented ecosystem into products that are simple to adopt, easy to operate, and capable of delivering measurable value at scale.
What you’ll do
As a product manager on the Dispute Prevention team, you’ll shape the next generation of products that help businesses prevent and resolve disputes. You’ll define the vision and strategy for a fast-growing product area, expanding our capabilities across customer segments, platforms, and payment-processing environments. You’ll help users reduce purchase confusion, maintain healthy dispute rates, and recover more revenue by combining network technologies with Stripe’s data and intelligence. Your work will move businesses toward an automated, hands-off approach to dispute management and help connect prevention with the broader end-to-end disputes experience.
You’ll work at the intersection of customer needs and commercial opportunities to shape what we build and how we bring it to market. Working closely with engineering, data science, design, and go-to-market teams, you’ll build products and relationships that deliver lasting value to customers and partners. You’ll connect technical decisions to commercial outcomes while maintaining a high bar for reliability, craft, and the details that make complex products feel simple.
Responsibilities
• Develop a deep understanding of the payments and disputes landscape, including how businesses prevent and manage disputes, how payment networks and ecosystem partners operate, and where new technologies can improve outcomes.
• Work directly with businesses, developers, platforms, and partners to uncover unmet needs, understand integration and operational challenges, and identify opportunities to build broadly useful products.
• Develop and communicate a clear product vision, strategy, and roadmap that advances Stripe’s goal of making dispute management increasingly automated and effortless.
• Shape products that serve businesses of different sizes and bu