About this role
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.
Location: Boston, Hybrid 3x per week
Reporting to: Senior Manager, GTM Incentive Compensation
About the Team
The GTM Incentive Compensation owns the design, governance, administration, and operational integrity of incentive compensation programs across Klaviyo’s go-to-market organization, partnering closely with Sales, Customer Experience, Partnerships, Finance, HR, and Business Systems.
About the Role
We are looking for a detail-oriented and analytical Senior CS Compensation Analyst to support the administration and continuous improvement of incentive compensation programs for Klaviyo’s Customer Experience organization. This is a mid-level role, ideal for someone who wants to build deep expertise in compensation operations while developing broad exposure to sales operations, finance, and systems work.
You’ll specialize in Customer Experience compensation- owning plan design, crediting data logic, modeling expected commission expense, and inquiry resolution for that population- while also contributing to the incentive compensation process more broadly, including reporting, data integrity, and cross-functional projects that support the full GTM organization. This role requires strong analytical and modeling skills, comfort working in Salesforce and BI tools, and the communication skills to explain compensation outcomes clearly to plan participants and leaders alike.
How You’ll Make a Difference
Customer Experience Compensation Administration
• Administer monthly/quarterly incentive compensation calculations for the Customer Experience organization, ensuring accuracy and timeliness of payouts
• Apply crediting logic and plan rules consistently, flagging exceptions or edge cases for review
• Maintain compensation plan documentation, quota/target records, and payee assignments for the CX population
• Partner with CX leaders to answer plan questions and explain payout calculations
Ticket Resolution & Stakeholder Support
• Serve as a first point of contact for compensation inquiries and disputes submitted via ticketing systems, researching and resolving issues within SLA
• Investigate discrepancies by tracing transactions through Salesforce and underlying data sources
• Escalate complex or policy-level questions to the Senior Manager with clear context and recommendations
Reporting, Analytics & Modeling
• Build and maintain dashboards and reports in Tableau/Looker to track attainment, payouts, a