About this role
About the Team
New Verticals is building and scaling new ways to delight our customers beyond restaurant delivery.
Our Central Operations is responsible for delivery quality and efficiency across all sides of our marketplace. We do this by identifying efficiencies, building product tooling, and launching operational processes at scale. You will own metrics, pull operational and product levers, and drive impactful results across our Grocery, Convenience, Alcohol and Retail businesses.
About the Role
You'll own the operational engine behind DoorDash's ground truth AI platform — responsible for building and scaling the technology that collects in-store data across tens of thousands of physical store locations and translating that data into measurable improvements in inventory accuracy, Dasher pick time, and customer selection. This means everything from designing the systems that capture real-time shelf data, to defining how that data flows into downstream product experiences for customers, Dashers, and merchant partners.
You'll lead high-impact initiatives from concept to execution — defining strategy, building roadmaps, partnering cross-functionally across product, engineering, and ML, and using data to continuously optimize outcomes. This is a highly visible role with direct impact on customer experience, operational efficiency, and business growth. Success requires strong ownership, comfort with ambiguity, and the ability to translate complex, multi-stakeholder tradeoffs into clear decisions and action.
This role will directly manage a team and report into a Director on our Strategy & Operations team. We operate in a hybrid model and are looking for someone based in New York as the majority of our team is here. We spend time working together in-office and remotely.
You’re excited about this opportunity because you will…
• Build. You’ll have your fingerprints all over DoorDash’s next big business. You’ll do whatever it takes to launch, get 1% better every day, and scale something completely new. This means everything from high-level strategy to nitty-gritty operational details.
• Strategize . From first principles, you’ll develop the optimal strategy for best serving our customers.
• Analyze. You’ll assess the operational and financial impacts of your decisions, and iterate based on data.
• Lead and collaborate. You’ll work with a cross-functional team, including product, engineering, ML, design, and operations, and lead your own pod to build this new line of business for DoorDash.
• Scale. Take a nascent platform to the majority of DoorDash's non-restaurant GMV — managing the complexity of thousands of stores, multiple data sources, and a multi-modal ML stack.
• Own a platform, not a project. The ground truth platform powers inventory accuracy, customer selection, Dasher pick time, catalog, and pricing. You'll shape what gets built and how it scales across the organization.
• Operate at the frontier of physical-digital