About this role
About the Team
DoorDash is one of the world's most trusted on-demand logistics platforms. The Global Safety and Security team exists to keep it that way, protecting our people, property, operations, brand, and reputation across all our markets. We manage risk and create value through agility, technology, and a people-first approach. Our DoorDash, Deliveroo, and Wolt brands now span more than 40 countries, dozens of offices, and tens of thousands of employees. Protective Services is the function accountable for the safety of the people we protect and the environments they live and work in, wherever they are.
About the Role
We are hiring a Senior Manager, Protective Services to lead protective operations, reporting to the Director, Protective Services. This is as much a build-and-execute mandate as a leadership one. You own the decisions that keep protection working, including how teams are staffed and assigned, how protection is set for a given person and situation, what we spend and which vendors we use, what people are trained to do, and how incidents get handled.
This is a player-coach role, and the coaching half does not keep you off the field. You will work advances, travel with the people we protect, and take your turn in the rotation while setting the standard the team works to. Protection here is a service. It works when the people we protect can move through their lives with as little friction as we can manage, and when they trust the team enough to tell us what we need to know.
You own protective operations, training and standards, vendor management, incident response, and converged physical-cyber protection. Protective teams, intelligence, and cybersecurity work on the same problem simultaneously, and detection and intelligence capabilities drive our protective posture.
Success in the first year means a tight operating rhythm, training and qualification standards that hold up against the best protective programs, a team that is current and deployable on short notice, and protective decisions driven by intelligence rather than reaction.
You are excited about this opportunity because you will…
• Lead protective operations. Own staffing, assignment, protective decisions, resourcing, and response across the full scope of the program. Lead from within the work rather than from above it, and be accountable for how it performs.
• Own training and standards. Set what people are trained on, qualified in, and expected to keep current, then verify it is happening and hold the records that prove it. Build a team that deploys on short notice and stays that way.
• Own vendor and supplier management. Decide what we need and from whom, run competitive procurement, and set approval thresholds. Where a supplier is part of how we protect someone, they meet our standard.
• Own incident response. Be the escalation point for protective events within your authority and make real-time calls on protection and resourcing. Escalate immediately