About this role
About the Role
You will be a key driver of merchant growth and success for DoorDash's autonomous delivery partners. This is a hybrid role spanning merchant sales, onboarding, and ongoing success. You'll be on the frontlines helping new merchants join the platform while ensuring existing ones thrive. You'll work closely with account managers, merchants, and internal product teams to shape the merchant experience.
You’re excited about this opportunity because you will…
• Pitch and onboard new merchants to drive autonomous delivery growth and adoption, through direct outreach and in coordination with account managers and sales teams
• Own end-to-end merchant onboarding and training, ensuring a smooth launch experience
• Conduct regular success check-ins and follow-ups with merchants to collect feedback and learnings that inform product development
• Maintain and manage merchant enablement in internal databases, ensuring data accuracy and completeness
• Support new pilot launches with enterprise partners, providing onsite assistance and closely tracking store performance to identify and resolve issues
What We're Looking For
• 1-2+ years of function-specific experience in sales, account management, merchant success, or operations
• Bachelor's degree or equivalent experience
• Strong communication skills with experience managing relationships across multiple stakeholders
• Ability to travel to merchants to train staff and perform on-site audits to assess product performance and gather feedback
• Comfort working in a fast-paced, ambiguous environment with a bias toward execution
Compensation
Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location.
DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.
To learn more about our benefits, visit our careers page here .
See below for paid time off details:
• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week)