About this role
Applications for this position will be accepted on an ongoing basis.
About the Opportunity
In today's digital-first world, content is the customer experience. As individuals and businesses, people interact through content, differentiate using content, and achieve their goals with content. Content powers every single experience throughout our day.
The Customer Experience team is building a team focused on empowering its customers. We see the Senior Technical Account Manager role, which is an evolving model, as a great way to enhance a customer's journey with Contentful by Salesforce by providing personalised technical advocacy from an experienced solution advisor. This is particularly beneficial for customers who need a more proactive approach and greater oversight in realising their content platform journey: someone who gets to know them, knows their business and acts as their advocate.
Contentful by Salesforce is a customer-centric platform company that's passionate and opinionated about content management and delivery within digital teams, and about leveraging the value of content throughout the digital organisation. To help us nurture our Customer Experience and Support practice and bring even more creative, strategic and technical talent into the team, we're seeking an experienced Technical Account Manager to help shape this evolving role.
In this position, you will report directly to the Global Director of Technical Account Managers. You will be responsible for owning the relationship with one or more of our most strategic accounts, bringing an energetic approach with a laser-focused mix of technical expertise, architectural guidance, project management, customer relationship management and problem-solving skills.
What To Expect?
• Lead from the front by promoting technological advancements and understanding the impact on businesses strategies and transform this into client growth
• Partner with the internal teams like Customer Experience, Product Management, Research and Engineering teams to build the right strategies to deliver customer value
• Bring a structured customer-centric thought approach and proven ideation and iteration process to Contentful that is based on TAM best practice as well as experience
• Make recommendations about how to best leverage design knowledge and expertise within the internal teams and more broadly in your Customer base.
• Be responsible for multiple work streams and strategically leverage resources to achieve goals
• Build, maintain and foster key client relationships and always ensure both parties are aligned in terms of goals and ambitions
• Communicate openly and frequently to teammates, internal stakeholders and leaders about risks and opportunities within your Customer base as well as opportunities for Contentful to further enhance its portfolio to Customers.
• Buildup and develop a considerate, customer-focused Technical Account Management methodology that evolves through iterative