About this role
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join:
Airbnb’s mission is to create a world where people can Belong Anywhere. As we grow to achieve that mission, we’re looking to add a technical, hands-on, and mission-driven Technical Program Manager (TPM) for the Payments team.
A person in this role will partner with our Payments organization to provide a cohesive set of technology offerings that enable everything related to moving money in Airbnb’s global marketplace - moving billions of dollars, in 191 countries, across 75 currencies, through a complex ecosystem of payments partners. Within Payments Tech, we have Payments Platform, Compliance & Operations, Payments Engineering Services, and Payments Data Engineering. These programs work together to deliver reliable systems that allow guests and Hosts to make and receive payments with clarity and ease. As our payments platform grows we’ll be adding new payment partners, global licenses, compliance and regulation controls, and building new payment experiences for our guests and hosts.
This role is deeply cross-organization, as projects will span across a wide surface area, and building positive relationships across a multitude of technical teams will be essential to the success of this leader. We are looking for candidates who share our passion for tackling complexity head-on while supporting and growing a world class team of Technical Program Managers. In addition to helping their team deliver predictable, consistent program execution, this leader should have a strong sense of ownership and ability to think and work strategically with a variety of stakeholders.
The Difference You Will Make:
TPMs at Airbnb work on a variety of complex projects/ programs that touch multiple services, functions and teams, and hence are required to keep the big picture in focus while being
able to dive into the details, working through unique challenges we face daily. They're good at building relationships, motivating others with vision, and persuading with data. It is a highly leveraged role that aims to improve the quality and velocity of work across cross-functional teams by acting as a “force multiplier”. This includes managing project schedules, identifying risks, discussing the technical trade-offs with engineers, and maintaining clear communications across multiple stakeholder groups across the organization. In short, they get things done by bringing clarity out of chaos, diving into the details, and communicating clearly and in a timely manner.
A Typical Day
• Develop program scope and objectives, collaborate with all