Sr. Enterprise Account Manager, Aviation

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.

SR. ENTERPRISE ACCOUNT MANAGER, AVIATION

Starlink, our revolutionary satellite constellation, delivers low-latency broadband internet around the world. The Starlink Enterprise Account Management team serves as the point of contact for Starlink’s growing base of enterprise customers from contract signature through successful activation, ensuring all contract terms are fulfilled. Our ideal candidate is a self-starter that has a passion for making customers deliriously happy and connecting enterprises with Starlink.    

RESPONSIBILITIES:    

• Act as the primary point of contact for a portfolio of our most strategic Enterprise Aviation customers, owning the interface from contract signature onwards including onboarding, ongoing account management, and long-term retention/growth of the relationship and revenue

• Build relationships with executive stakeholders to identify requirements and manage expectations, driving revenue realization as quickly as possible  

• Collect, communicate and champion customer feedback internally to influence and steer programmatic and technical development required to maintain and grow your business

• Deliver impeccable customer service, including efficient acknowledgement and resolution of issues

• Retaining and growing the value of accounts in both hardware and service revenue

• Act as an extreme owner of assigned accounts to realize forecasted revenue on or ahead of schedule, identifying and successfully communicating readiness levels, requirements, schedules and risks

• Identify and lead implementation of process and system enhancements to improve handoffs and execution across various cross-functional teams, evolve the customer experience, or scale the business while balancing resources and headcount   

BASIC QUALIFICATIONS:    

• Bachelor's degree in engineering or business; OR high school diploma/equivalency certificate and 8+ years of professional business development, program management, sales or account management experience

• 7+ years of experience in a customer-facing role   

PREFERRED SKILLS AND EXPERIENCE:    

• Ability to interact with all levels within airline management on technical and account management issues

• Significant knowledge or experience in commercial and/or business aviation, satellite communications, and program or account management

• Experience working with the FAA, EASA, or other aerospace regulatory bodies

• Experience managing multiple complex projects and delivering under tight deadlines and resource constraints

• Experience building long-term and successful customer relationships demonstrati