About this role
FEQ427R388
As an Senior Manager, Field Engineering, you will lead a broader team of technical customer advisors and help shape the strategy, roadmap, and operating model for a significant Field Engineering portfolio. You will scale impact beyond your immediate team through other leaders, cross-functional initiatives, reusable practices, and strong customer and partner relationships.
This role typically leads Field Engineering professionals across a broader portfolio and may include responsibility for one or two managers. Depending on the assignment, you may support a major segment, a multi-country portfolio, or an equivalent area of complexity.
THE IMPACT YOU WILL HAVE
• Lead, coach, and develop Field Engineering professionals and emerging people leaders across a broader portfolio.
• Set team strategy and roadmaps that connect customer needs, technical priorities, business outcomes, and broader Field Engineering goals.
• Increasingly influence the most important priorities for the portfolio and help teams see around corners over the next 3–6–12 months.
• Partner with Sales and cross-functional leadership to shape technical-win strategy, resource allocation, customer coverage, and execution plans.
• Build trusted relationships with senior customer stakeholders and use customer, market, and competitive insight to improve account and portfolio strategy.
• Establish repeatable inspection mechanisms across teams, including portfolio reviews, customer-health reviews, technical-risk reviews, and escalation processes.
• Coach leaders and senior practitioners through complex customer, technical, competitive, organizational, and performance situations.
• Build and share playbooks, tools, enablement, and operating mechanisms that increase productivity and consistency beyond one team.
• Influence Product, Engineering, Support, Professional Services, Marketing, and Partners on customer requirements, product gaps, and cross-functional priorities.
• Use AI and automation to create one-to-many impact across enablement, execution, forecasting, customer planning, and team productivity.
• Model and strengthen a culture of psychological safety, inclusion, accountability, continuous learning, and high performance.
WHAT WE LOOK FOR
• Significant experience leading technical customer-facing teams in enterprise software, cloud, data, AI, analytics, technical consulting, or a related environment.
• Proven ability to hire bar-raising talent, develop leaders, manage performance, and make thoughtful decisions about team structure, capability mix, and resourcing.
• Experience leading through other leaders or serving as a senior leader on a complex team.
• Strong strategic judgment: you can identify the highest-impact priorities, allocate resources, manage risk, and connect near-term execution to longer-term goals.
• A track record of building repeatable operating mechanisms, playbooks, tools, or programs that scale beyond your immediate team.
• Ability t