About this role
P - 1381
At Databricks, we are passionate about enabling Data & AI teams to solve the world's toughest problems — from making the next mode of transportation a reality to accelerating the development of medical breakthroughs. We do this by building and running the world's best data and AI infrastructure platform so our customers can use deep data insights to improve their business.
Founded by engineers, we leap at every opportunity to tackle technical challenges, from designing next-gen UI/UX for data interaction to scaling our services and infrastructure across millions of virtual machines. And we're only getting started.
About the Team
The Backline Engineering Team serves as the critical bridge between Frontline Support and Engineering. We handle complex technical issues and escalations across the Data and AI ecosystem.
With a strong focus on customer success, we are committed to delivering exceptional customer satisfaction by providing deep technical expertise, proactive issue resolution, and continuous platform improvements. We emphasise automation and tooling to enhance troubleshooting efficiency, reduce manual efforts, and improve the overall supportability of the platform and the health of our products.
By developing smart solutions and streamlining workflows, we drive operational excellence and ensure a delightful experience for both customers and internal teams.
As a Staff Backline Engineer, you will be a technical expert and escalation point for some of the most complex ML/AI issues. You will work across Support, Engineering, Product, and customers to troubleshoot difficult problems, reproduce issues, identify root causes, and drive them to resolution.
What You'll Do
• Serve as a senior escalation point for complex ML/AI issues involving model training, inference, Model Serving, MLflow, Feature Engineering, with knowledge of Spark, Delta Lake, and distributed workloads.
• Perform deep technical investigations using logs, traces, metrics, profiling, configuration, source code, and customer workloads to identify root cause.
• Reproduce customer issues through hands-on experimentation, Python/Spark development, workload construction, configuration changes, and performance analysis.
• Troubleshoot model training and inference failures, performance degradation, resource utilization, memory/CPU/GPU issues, distributed execution problems, and deployment/runtime failures.
• Partner closely with Engineering and Product teams to drive difficult issues to resolution and influence product improvements.
• Identify recurring failure patterns and turn them into better diagnostics, documentation, tooling, automation, and Claude skill capabilities.
• Mentor engineers and raise the technical troubleshooting capabilities of the broader Support organization.
• Act as a technical SME for ML/AI platform areas and contribute to cross-functional initiatives with global impact.
What We Look For
• Deep troubleshooting experience with distri