About this role
SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.
STARLINK CUSTOMER SUCCESS MANAGER, AFRICA
Starlink provides high-speed, low-latency internet to customers around the world. Our enterprise resellers bring Starlink to businesses across a wide range of markets and use cases. These accounts are large and complex, often spanning multiple regions, legal entities, and Starlink products.
As a Customer Success Manager, Africa, you will own a book of existing reseller customers and be responsible for growing the business with them. You will build strong commercial relationships, identify opportunities to expand their use of Starlink, and work through the issues that stand in the way of growth. This includes pricing, capacity, billing, payment, activation, logistics , and product needs.
RESPONSIBILITIES:
• Own assigned Africa accounts from contract signature through onboarding, activation, day-to-day management, and long-term growth as the primary customer contact
• Hit revenue targets on time by tracking readiness, shipments, activations, and payments, and by raising risks early when dates or dollars may slip
• Keep internal systems current so account status, risk, and opportunity are visible in one place
• Monitor account health, including contract compliance, KPI performance, invoicing and tax, logistics, and the customer relationship, to prevent delayed cash or churn
• Set clear expectations with customers and partners on what SpaceX can and cannot commit to on timing and delivery
• Build account plans that define current state, a healthy account, and the next dollar of revenue
• Identify expansion, additional sites or kits, and new ways customers can use Starlink
• Facilitate leadership business reviews that connect Starlink performance to customer results
• Bring customer feedback into SpaceX and work with engineering, support, finance, and operations to reduce errors across accounts
• Help shape how we operate in Africa, including country-level priorities, onboarding, and growth
• Document processes that support expansion and scaling of the business
BASIC QUALIFICATIONS:
• Bachelor’s degree in engineering, business, or a related field, OR high school diploma / equivalency certificate and 6+ years of professional experience in account management, customer success, business development, operations, or a technical customer-facing role
• 5+ years owning a defined book of business with accountability for customer health and revenue (retention, realization, expansion, or collections), not just project delivery
• 5+ years supporting customers on a technical product or service
• Professional fluency in English (written and spoken) &nb