Starlink Enterprise Account Lead (Aviation)

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.

STARLINK ENTERPRISE ACCOUNT LEAD (AVIATION)

Starlink, our revolutionary satellite constellation, is delivering low-latency broadband internet around the world. The Starlink Enterprise Account Management team serves as the point of contact for Starlink’s growing base of enterprise customers from contract signature, through successful activation, ensuring all contract terms are fulfilled. Our ideal candidate is a self-starter that has a passion for making customers deliriously happy and connecting enterprises with Starlink.

RESPONSIBILITIES:

• Act as the primary point of contact for one or multiple customer segments within the Aviation vertical, owning responsibilities from contract signature onwards including onboarding, various account management tasks, and supporting efforts for long-term retention/growth of the relationship and revenue. In particular, this role is focused on:

• Delivering impeccable customer service to the enterprise team and customers in the Aviation vertical, including efficient acknowledgement and resolution of issues

• Building relationships to identify requirements and manage expectations

• Collecting, communicating and championing customer feedback internally to influence and steer programmatic and technical development required to maintain and grow our enterprise business

• Retaining and growing the value of Aviation accounts in both hardware and service revenue

• Act as an extreme owner of assigned accounts to realize forecasted revenue on or ahead of schedule, identifying and successfully communicating readiness levels, requirements, schedules and risks

• Identify and lead implementation of process and system enhancements to improve handoffs and execution across various cross-functional teams, evolve the customer experience, or scale the business while balancing resources and headcount

BASIC QUALIFICATIONS:

• Bachelor's degree; OR high school diploma/equivalency certificate and 2+ years of professional experience

• 2+ years of consulting or project management experience

• 1+ year experience in a customer-facing role

PREFERRED SKILLS AND EXPERIENCE:

• Bachelor's degree in engineering or business

• Significant knowledge or experience in one of the following industries: aviation, airlines, enterprise sales, finance, reseller, maritime, aviation, satellite communications

• Experience managing multiple projects and delivering under tight time and resource constraints

• Excellent problem-solving and sleuthing skills, going beyond just the apparent and available answer

• Significant technical knowledge of Starlink or telecommunications in at least one key area (e.g. satellites, ground network, user terminals, etc.)