About this role
About Faire
Faire is a technology wholesale platform built on the belief that the future is local. Independent retailers around the globe collectively represent a multi-hundred-billion-dollar wholesale market that has historically been fragmented and offline. At Faire, we're using the power of tech, data, and machine learning to connect this thriving community of entrepreneurs across the globe. Picture your favorite boutique in town — we help them discover the best products from around the world to sell in their stores. With the right tools and insights, we believe that we can level the playing field so businesses can grow and local communities can thrive.
We’re looking for smart, resourceful and passionate people to join us as we power the shop local movement. If you believe in community, come join ours.
About this role
We're looking for a Strategy & Operations Senior Associate to be the primary strategic partner for Faire's Head of Customer Experience — driving the analytics, strategic problem-solving, and operational execution that help the team deliver its highest possible impact. This is an ideal role for someone who thrives in a hybrid of operational rigor and strategic problem-solving, with a strong desire to lead high-impact projects from ideation through execution. The ideal candidate is comfortable getting into the weeds of data and leveling up their recommendations to an executive audience, while appreciating the complexity of operations at a marketplace.
This role blends strategy, analytics, and hands‑on execution. You'll partner with Customer Experience, Finance, Operations, and vendor teams to define capacity plans, design workforce management processes, and guide initiatives — from support strategy to strategic program management — from ideation to launch.
You’re excited about this opportunity because you will:
• Fill strategic, analytical, and operational gaps for CX, driving forward-looking, high-impact projects that help the org take on more strategic work in service of company goals
• Lead cross-functional support initiatives end-to-end as part of quarterly and annual planning: drive bottoms-up opportunity sizing and scoping, frame the problem, align stakeholders, and land change management
• Refine and scale capacity models and WFM cadences across CX and use those learnings to drive cost savings initiatives across Faire
• Own the comms process between Finance, Operations, and vendor teams — translating financial forecasts into operational targets for cost and volume
• Drive CX's annual headcount planning and forecasting, including scenario analysis, initiative impact sizing, and budgeting
• Drive team performance management & accountability — building dashboards, monitoring, diagnosing, and reporting out on key trends across CX
We’re excited about you because you have:
• A Bachelor’s degree (or equivalent experience) and 4+ years in strategy & operations, management consulting, investment banking,