About this role
At HelloFresh, we want to revolutionize the way we eat by making it more convenient and exciting to cook meals from scratch. We have offices all over the world and we deliver delicious meals to millions of people.
We are the industry leader in meal-kit subscription services and we’re growing all the time. We have distinct meal-kit services that cater to everyone with the most menu variety in the market, which allows us to reach an incredibly wide population of people.
The HelloFresh team is diverse, high-performing, and international, and our work environment is an inspiring space where you can thrive as a result.
Job Description:
As the Manager, Quality Systems Compliance, you will be responsible for the HelloFresh and Factor fulfillment center locations. You will take a hands-on approach and deliver strategic operational leadership across all aspects of supplier food safety and quality. You will map out and deliver the quality system program at HelloFresh, effectively raising the bar on food safety and quality.
You will ...
• Facilitate the implementation and rigorous maintenance of Supplier Quality Management Systems, encompassing program and policy documents, supplier document control, supplier and ingredient onboarding, audit management, corrective and preventive actions (CAPA), certificate of analysis (COA) and technical specifications.
• Develop and monitor supplier food safety and quality performance KPIs such as audit results, complaints, non-conformances, documentation, CAPA etc. and report trends to leadership.
• Influence and drive continuous improvement initiatives across 8 distribution centers to standardize food safety and quality practices and identify opportunities for automation and digital quality systems.
• Partner with Procurement, Operations and other departments to ensure supplier food safety and quality requirements are embedded throughout the business .
• Support customer and regulatory inspections.
• Cultivate a customer-centric culture dedicated to ensuring the delivery of premium-quality products and superior service standards.
You are...
• Results-oriented: recognizes and resolves situations that are ambiguous or challenging, focus effort on meeting or exceeding goals, and pave the way for efficiency
• Bold: you are a true entrepreneurial spirit and not afraid to take calculated risks to disrupt the status quo; you're a visionary leader that listens to your team and values their ideas
• Strategic: you’re a critical thinker who uses logic to identify alternatives, evaluate, and present approaches to solve complex problems while thinking in terms of contingency plans
• Customer-focused: you understand the importance of customer experience and are able to achieve excellence in delivering the planned customer outcomes with the highest level of customer care and customer satisfaction
• Trusted Partner & Adviser: you're able to cultivate collaborative partnerships with others insid