Relationship Manager - Strategic

ABOUT HANDSHAKE

Handshake is building the career network for the AI economy, backed by the largest and most trusted job network on the internet. As the only three-sided job marketplace connecting 18 million knowledge workers, 1,500 educational institutions, and 1 million employers, Handshake powers career discovery, hiring, and upskilling—from first internships to full-time roles, freelance work to gig work, and beyond.

Founded in 2014, we’ve built the most trusted platform for early talent—owning the college-to-career market and powering nearly every career center. Today we’re building on that foundation to help students and early professionals upskill or reskill for the future.

Now’s a great time to join Handshake. Here’s why

• Category Leader: Over 92% coverage across US universities & 77% of total US university student population.

• Proven Market Demand: Deep employer partnerships across Fortune 500s and the world’s leading AI research labs.

• World-Class Team: Leadership from Scale AI, Open AI, xAI, Notion, Coinbase, and Palantir, just to name a few.

• Capitalized & Scaling: $434M raised with a $175M+ run rate.

ABOUT THE ROLE

As a Relationship Manager on our Education Success team, you’ll own a book of education partners and help ensure they are successful, engaged, and retained. This role is all about building strong partner relationships, driving product adoption, and proactively managing account health to support renewals and long-term growth. You’ll act as both a strategic advisor and customer advocate, partnering closely with Support, Sales, Product, and Marketing to deliver a strong partner experience.You http://experience.You should expect 25%- 35% of your time to be travel, with additional variance based on seasonality and business need.

• Own a portfolio of education partners to drive retention, renewals, and expansion opportunities across your book of business

• Build tailored engagement programs, trainings, and touchpoints to increase product adoption and improve partner health at scale

• Leverage customer feedback, usage data, and health signals to identify risk early and drive proactive action plans that improve outcomes

• Partner cross-functionally with Support, Sales, Product, and Marketing to resolve partner needs efficiently and strengthen the overall customer experience

DESIRED CAPABILITIES

• 2+ years of customer success, account management, or partner-facing experience

• Experience managing a strategic book of business and building tailored support strategies

• Proven ability to drive onboarding, adoption, retention, and renewal outcomes

• Strong SaaS product aptitude and ability to quickly learn complex systems

• Experience navigating complex customer relationships and handling nuanced conversations with confidence

• Strong written and verbal communication skills with a polished, professional presence

• Analytical mindset with the ability to use data and judgment to assess account health and prioritize action

• High attention to detail, strong project management skills, and the ability to work cross-functionally in a fast-moving environment

EXTRA CREDIT

• Experience supporting higher education, career services, or education-focused customers

• Experience creating customer-facing enablement content like trainings, webinars, or scaled programs

• Familiarity with the Handshake platform

PERKS

Handshake delivers benefits that help you feel supported—and thrive at work and in life.

The below benefits are for full-time US employees.

Ownership: Equity in a fast-growing company

Financial Wellness: 401(k) match, competitive compensation, financial coaching

Family Support: Paid parental leave, fertility benefits, parental coaching

Wellbeing: Medical, dental, and vision, mental health support, wellness stipend

Growth: Learning stipend, ongoing development

Remote & Office: Internet, commuting, and free lunch/gym in our SF office

Time Off: Flexible PTO,

Responsibilities

• Own a portfolio of education partners to drive retention, renewals, and expansion opportunities across your book of business
• Build tailored engagement programs, trainings, and touchpoints to increase product adoption and improve partner health at scale
• Leverage customer feedback, usage data, and health signals to identify risk early and drive proactive action plans that improve outcomes
• Partner cross-functionally with Support, Sales, Product, and Marketing to resolve partner needs efficiently and strengthen the overall customer experience

Requirements

• 2+ years of customer success, account management, or partner-facing experience
• Experience managing a strategic book of business and building tailored support strategies
• Proven ability to drive onboarding, adoption, retention, and renewal outcomes
• Strong SaaS product aptitude and ability to quickly learn complex systems
• Experience navigating complex customer relationships and handling nuanced conversations with confidence
• Strong written and verbal communication skills with a polished, professional presence
• Analytical mindset with the ability to use data and judgment to assess account health and prioritize action
• High attention to detail, strong project management skills, and the ability to work cross-functionally in a fast-moving environment

Preferred Qualifications

• Experience supporting higher education, career services, or education-focused customers
• Experience creating customer-facing enablement content like trainings, webinars, or scaled programs
• Familiarity with the Handshake platform

• Equity in a fast-growing company
• 401(k) match
• Competitive compensation
• Financial coaching
• Paid parental leave
• Fertility benefits
• Parental coaching
• Medical, dental, and vision insurance
• Mental health support
• Wellness stipend
• Learning stipend
• Ongoing development
• Internet and commuting support
• Free lunch and gym in SF office
• Flexible PTO