Voluntary Claims Specialist - Remote Opportunities Available (Charlotte, NC, US)

Alternate Locations: Work from Home; US All Regions

Work Arrangement

Remote : Work at home employee residing outside of a commutable distance to an office location.

Relocation assistance: is not available for this opportunity.

Requisition #: 76325

The Role at a Glance

We are excited to bring on highly motivated Voluntary Claims Specialist to staff our ever-growing claims organization.

As a Voluntary Claims Specialist you will be responsible for administering, processing, and adjudicating Accident, Critical Illness, and Hospital Indemnity claims for our members. You'll complete a thorough training to develop new skills and give you the confidence you need to be successful. If you enjoy working in a fast-paced team environment from the comfort of your own home, then please read on!

What you'll be doing

• Communicating with claimants, employers and various medical professionals through phone and e-mail to gather information regarding Voluntary Claims.

• Leveraging knowledge of coverage, contract provisions, eligibility & benefits as well as other appropriate resources (e.g., other internal teams, practices/procedures, etc.) to review submitted claim information for payment.

• Applying core knowledge of voluntary insurance products and claims processes to review questions/concerns and provide specific information to internal/external stakeholders

• Making routine & non-routine decisions under close supervision, applying limited discretion within role except for matters of significance.

• Providing exceptional customer service and proactively recognizing customer and claimant needs and areas of opportunity.

What we’re looking for

Must haves

• High School or GED

• 0-1+ Years of general experience

• Strong written and verbal communication skills

• Excellent organizational skills with the ability to multi-task

Nice to haves

• Experience with Voluntary Claims (Hospital Indemnity, Accident and Critical Illness)

Application Deadline

Applications will be accepted through August 7th, 2026, and the posting may come down earlier due to applicant volume.

What’s it like to work here?

At Lincoln Financial , we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future.

What’s in it for you

• Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes

• Leadership development and virtual training opportunities

-

PTO/parental leave

• Competitive 401K and employee benefits

• Free financial counseling, health coaching and employee assistance program

-

Tuition assistance program

-

Work arrangements that work for you

• Effective productivity/technology tools and training

The pay range for this position is $23.13 - $31.93 with anticipated pay for new hires between the minimum and midpoint of the range and could vary above and below the listed range as permitted by applicable law. Pay is based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln’s total rewards package for employees. In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual. Other rewards may include long-term incentives, sales incentives and Lincoln’s standard benefits package.

About The Company

Lincoln Financial (NYSE: LNC) helps people to confidently plan for their version of a successful future. We focus on identifying