Role: The Mortgage Loan Boarding Specialist supports the 7 Servicing mission by ensuring newly originated and transferred mortgage loans are accurately set up in the servicing system. This role plays a critical part in providing a smooth experience for our members by making sure loan information is complete, accurate, and ready for ongoing servicing.
Essential Functions and Responsibilities
- Reviews mortgage loan documents and data for accuracy, completeness, and consistency prior to boarding.
- Sets up newly originated and transferred mortgage loans on the servicing platform in accordance with credit union policies and investor requirements.
- Verifies key loan details including: loan terms, interest rate, and payment information, member/borrower information, escrow setup for taxes and insurance, and investor and product type.
- Compares boarded loan data to source documents and resolve discrepancies in a timely manner.
- Works collaboratively with mortgage origination, closing, accounting, and servicing teams to resolve issues.
- Assists with post-boarding quality control reviews to ensure ongoing data integrity.
- Understands Home Equity Lines of Credit (HELOCs) products and supports HELOC loan boarding and validation.
- Supports compliance with applicable regulations, investor guidelines, and internal procedures.
- Maintains clear and organized documentation of work performed.
- Performs other job-related duties as assigned.
Experience
- Minimum 1 year of mortgage industry or related experience (such as consumer or commercial lending). Required
- Experience boarding mortgage and/or HELOC loans into a mortgage servicing platform. Required
- Strong understanding of mortgage servicing data structures, loan boarding processes, and servicing system field relationships. Required
- Experience analyzing loan and servicing data, identifying discrepancies or exceptions, researching root causes, and following issues through resolution. Required
- Experience with ICE MSP servicing platform. Preferred
- Experience performing loan data mapping between servicing systems during loan conversions or portfolio acquisitions. Preferred
- Experience interpreting data layouts, file specifications, and mapping documentation. Preferred
- Familiarity with conventional and government loan products (FHA, VA, USDA). Preferred
Education
- High School Diploma or GED Required
- Bachelors Degree Preferred
Other Skills Required
- Member-focused mindset with a commitment to service excellence.
- Strong organizational and time-management skills.
- Ability to work collaboratively in a team-oriented environment.
- Strong written and verbal communication skills.
Originally posted on Himalayas