Account Manager

Who we are

Jellyvision is redefining how organizations experience benefits by bringing everything together in one modern, intelligent home. With ALEX Home, we combine our award-winning ALEX® decision support with a flexible benefits administration platform, giving employers and employees a simpler, smarter way to manage benefits year-round.

Our mission is to help organizations reduce complexity, lighten administrative burden, and drive real employee understanding and utilization without forcing rip-and-replace decisions. We meet teams where they are today and give them a clear path to what’s next.

The people behind Jellyvision are creative problem solvers who care deeply about getting it right. We debate ideas, give real feedback, and sweat the details because those details are what turn complicated problems into great experiences for real humans.

We’re a human-first company that trusts smart people to do great work. We value curiosity, kindness, and willingness to try new things, learn fast, and try again. You won’t just show up to do a job, you’ll help build what’s next, solve real problems, and have some fun doing it.

What’s the role?

ALEX is single-handedly changing the benefits industry, and you'll be on the team that makes that happen. As an Account Manager, you’ll work to engage, support, and retain our growing list of customers. With your own list of roughly 30 - 40 accounts to manage, you will work with other team members within Customer Success, Product, Marketing and more, to ensure your customers are able to achieve their goals each year.

What you’ll do to be successful

1) Lead the charge on customer success and retention strategies

• Work with your customers to understand their strategies and needs, providing support to help them achieve their goals

• Work with AM Leadership to identify and mitigate risk associated with retaining existing customers

• Become a product expert to help guide customers through marketing strategies, utilization reports, and product features/enhancements

• Collaborate with a variety of teams, including our customer operations and implementation teams to ensure successful outcomes with each customer

2) Manage customer relationships

• Develop a deep understanding of each customer, beyond their goals within the benefit space, to drive strategic conversations of how we can assist them and their employees

• Deliver a consultative approach to both product utilization and pricing to retain customers via single or mult-year agreements

• Through direct and consistent communication with customers, identify helpful product, benefits, and marketing insights to share back with the Jellyvision team to ensure we are evolving alongside the needs of our customers

3) Maintain operational excellence

• Using a variety of tools including Salesforce, Google Office Suite, Slack, and others, keep track of your customers and your progress towards achieving your goals

• Maintain open communication with your manager on identified opportunities and risks to receive the support and guidance needed to best support your customers

• Deliver for your customers in a way that represents Jellyvision ’s culture while showing them the level of professionalism and expertise necessary to maintain their trust

We’ll measure success for these functions by

Customer Satisfaction: Maintain high levels of client satisfaction as measured by surveys, feedback, customer engagement, and retention rates. Revenue Retention: Contribute to the achievement of revenue targets by proactively driving renewals with your book of business Team Collaboration: Collaborate effectively with cross-functional teams to achieve

Experience & skills you’ll need

• 2+ years of experience in quota carrying Account Management / Customer Success roles that have required you to demonstrate, pitch, and sell B2B SaaS products

• A proven track record of achieving revenue/customer retention goals

• Bonus points if you’ve