at Nymbus
Nymbus ( isn’t just a leader in fintech; we’re a community of innovators passionate about reimagining banking. Our award-winning modern core platform and cloud-based technology serve as the backbone for financial institutions eager to modernize and excel.
We operate with an AI-first mindset across our business, continuously improving how we work and the value we deliver to our clients. Our culture is grounded in collaboration, accountability, and a strong commitment to execution.
The journey to growth begins with doing something different, and that journey starts with the talented people who make Nymbus successful. Thank you for considering Nymbus as the catalyst for the next chapter of your career.
WORK ENVIRONMENT
Nymbus is a remote-first company. Occasional travel may be required for client engagements, team planning sessions, or project activities. Highly collaborative, client-facing environment with stakeholders across data, engineering, and product teams.
Working hours primarily align with the Eastern Time Zone; candidates located in the Eastern or Central time zones are preferred.
This position is performed remotely and requires flexibility in work hours to accommodate client implementations, release cycles, testing windows, on call availability, and occasional in office work requirements.
PHYSICAL REQUIREMENTS
The physical requirements outlined herein are indicative of those essential for an employee to effectively carry out the primary responsibilities of this position. The employee is regularly seated and frequently engages in activities such as using hands to handle, finger, or feel. Periodic standing and walking may also be necessary. Additionally, there may be occasional lifting or movement of objects weighing up to 10 pounds. Specific visual capabilities essential for this role include close vision, distance vision, and the ability to adjust focus.
INTERNET REQUIREMENTS
As a condition of employment, this role requires the candidate to maintain a stable, high speed internet connection.
POSITION SUMMARY
The Operational Readiness Analyst supports the day to day operational infrastructure of the Digital Experience Center (DXC), a multitenant contact center supporting multiple financial institution clients. Working under the direction of the Operational Readiness Manager, this role helps build, configure, test, document, and maintain the systems, forms, routing, content, and processes that DXC agents and clients rely on every day.
This is a hands-on execution role. The analyst assists with Contact Center as a Service (CCaaS) platform administration, IVR script maintenance, virtual agent and agent assist configuration, digital and electronic form builds, knowledge management, operational reporting, and vendor case management. The analyst also supports new client implementations by configuring the environment, building the required forms, content, and documentation, and validating that everything works before go live.
Success in this role requires someone organized, technically curious, and comfortable moving between configuration work, testing, documentation, and client facing deliverables. The work is detailed and often deadline driven, and accuracy matters because these systems directly affect how customers reach their financial institution and how agents serve them.
ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES