at Terac
Terac is seeking contact center and customer service professionals for a paid study to provide feedback on optimizing speech analytics software workflows.
WHAT WE'RE RESEARCHING
We're running a paid study on a new way to test and optimize topics in customer service software with speech analytics capabilities. Our goal is to streamline how teams manage phrase matching and intent detection. Your feedback will directly influence how these testing workflows are designed.
HOW IT WORKS
You will participate in a remote video interview to walk us through your current speech analytics workflows. We will ask you to describe how you handle intent detection and topic optimization today. Then, you will review early concepts for a new testing interface and provide your honest reactions. Finally, we will discuss how these concepts compare to your existing tools.
WHO THIS IS FOR
We are looking for contact center and customer service professionals with hands-on experience in speech analytics. You should be familiar with phrase matching, topic optimization, or intent detection tools. We welcome call center managers, customer experience analysts, and speech analytics specialists.
WHAT YOU'LL DO
WHO SHOULD APPLY
COMPENSATION
$25 one-time
READY TO PARTICIPATE?
Start your paid interview now https://terac.com/interview/start/r/61e768f7-980b-403a-ab6e-82b612cc9ad0?utm_source=ashby_listing_description
ABOUT TERAC
Terac is building the world's largest pool of vetted human experts for AI. Researchers, AI labs, and product teams use Terac to recruit, screen, and pay study participants across industries, languages, and skill sets.
Learn more at terac.com https://terac.com or on YouTube at @jointerac https://www.youtube.com/@jointerac.
Responsibilities
Requirements