at GuideWell
JOB SUMMARY
The Payroll Associate processes payroll for the GuideWell family of companies, ensuring accurate and timely payments in compliance with Federal and State regulations. As a first-contact resource, the Payroll Associate provides customer service for employee payroll, time and labor inquiries through phone, email, and help desk channels, resolving routine issues and escalating complex cases.
ESSENTIAL FUNCTIONS
Payroll Processing & Data Entry
Perform transactional and administrative data entry, including, but not limited to: benefit corrections, severance, PTO donations, deduction set up, direct deposits, duplicate W2s and paystubs, garnishments, writs, levies, child support, bankruptcies, military differential, leave coding, manual checks, subpoenas, workers comp statements, security requests, verifications, as required while ensuring accurate employee earnings.
Payroll Audit & Compliance
Responsible for working pre-payroll duties in preparation for the upcoming pay period including, but not limited to: employee pay status changes, auditing of timecards, validation of special payments, and auditing of variances in pay. Performs functions needed to FUNCTIONSpayroll in compliance with State and Federal regulatory requirements and internal Corporate Policies as it relates to employee’s pay.
Employee Service & Issue Resolution
Serve as first contact for payroll, time and labor, and web clock inquiries via phone, email, or help desk, escalating as appropriate. Research and resolve paycheck questions, including being able to explain the calculation of net pay to an employee. Provide information on employee self-service, company policies, and government regulations.
Payment & Account Management
Manage paycheck distribution issues and communicate corrections to employees. Resolve issues and process repayments as needed.
Process Improvement & Documentation
Create and maintain standard operating procedures (SOPs) for payroll operations. Identify and recommend process improvements. Provide feedback on employee issues to management.
Team Collaboration & Support
Work collaboratively within the team to drive improvements and consistency in payroll processes. Support the integrity of employee records and coordinate with Payroll Accounting as needed.
Required Qualifications
4+ years related work experience.
Experience with HRIS/Payroll systems
High school diploma or GED
Basic knowledge of calculating a paycheck from gross to net pay
Proficiency with Microsoft Office products (Word, Excel, Outlook).
Strong interpersonal, verbal (phone) and written communication, as well as active listening skills to handle a volume of inbound inquiries from employees; this position continually requires demonstrated poise, tact and diplomacy.
Preferred Qualifications
General knowledge of Payroll & HR policies and procedures.
Associate or bachelor’s degree in related field.
Experience working with Oracle Cloud HCM Payroll module and ADP Payment Solutions.
General Physical Demands
Sedentary work: Exerting up to 10 pounds of force occasionally to move objects. Jobs are sedentary if traversing activities are required only occasionally.
What We Offer
As a Florida Blue employee, you will be at the heart of GuideWell ’s vision – to lead the nation in transforming health through compassionate, connected, and technology-enabled care that delivers personalized value and empowered living.
To support your wellbeing, comprehensive benefits are offered. As an employee, you will have access to:
Employee