Leidos Health & Services Sector is seeking a highly motivated and experienced Security / Information Technology Manager to join our team. This position supports a government contract supporting military members and their families by providing nurse triage services, self-care advice, and general health inquiries 24 hours a day, 7 days a week.
The contract provides customer service and care coordination services to include provider locator support, specified Military Medical Treatment Facility (MTF) appointing services, Active Duty Service Member urgent care referral submissions, and customized MTF transfers to support the MTF’s capability. This position is responsible for leading a team in the development and sustainment of the system.
Primary Job Responsibilities
- Develop and execute IT strategies that align with the contract's goals and objectives.
- Ensure that technology and resources are deployed in a way that supports the contract's scope and requirements.
- Lead and manage IT team, including web presence and cybersecurity developers, engineers, and administrators.
- Oversee the design, implementation, and maintenance of IT systems, networks, hardware, software, and communication platforms required by the contract.
- Ensure compliance with data privacy regulations and industry standards.
- Develop and implement strategies for business continuity and disaster recovery, ensuring minimal disruption in case of technology failures or emergencies.
- Facilitate the adoption of new technologies and processes by providing training and support to contract stakeholders.
- Manage the transition from legacy systems to new solutions, minimizing disruption.
- Influence changes and system enhancements to business processes, policies, and infrastructure to deliver the most effective IT services in support of the Medical Telehealth Support Contract.
- Manage the selection, evaluation, contracting, and integration of externally available hardware, software, and processes to deliver business solutions.
- Direct and manage the planning, design, development, testing, installation, and maintenance of support systems.
- Build and lead strong teams through training, diverse assignments, coaching, mentoring, and development techniques.
- Develop tactical and strategic plans to satisfy technical business needs, including project cost estimates, benefits, justification, and risk assessment.
- Manage projects, staff, customer expectations, and business priorities to achieve customer and business unit satisfaction.
- Oversee vendor relationships, manage and plan budgets, track expenses, and direct business process re-engineering for system implementations.
- Develop and maintain strong relationships with other IT services groups, sharing best practices throughout the organization.
- Oversee Tier 2 and Tier 3 technical support activities and ensure timely resolution of complex production incidents.
- Monitor system availability, performance, integration health, and operational reliability.
- Coordinate technical incident response, service restoration, root cause analysis, and corrective maintenance activities.
- Ensure operational support personnel maintain current system documentation, configuration records, and troubleshooting procedures.
- Participate in program management reviews, technical interchange meetings, cybersecurity working groups, and system architecture reviews.
Required Education and Experience
- Bachelor’s degree in business, communication, IT, social science, or equivalent government or private-sector work experience.
- Minimum of 12 years of experience with government or private-sector-related information technology, cybersecurity, and/or system integration projects, and recommending solutions to optimize IT systems.
- Experience managing a team of 10+ full time employees.
- Experience with and understanding of zero trust architectures, multi-factor authentication, HIPAA compliance, DoD RMF pro