About this role
Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform.
We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler.
Role
We are looking for an AI Enablement Architect to join our team. This is a hybrid in-office (Santa Clara CA HQ preferred, Bellevue, WA possible) role, reporting to the Director, People Success Enablement in our People & Culture organization. As Zscaler transitions to an AI-native organization, this individual will serve as the hands-on catalyst to develop and scale company-wide enablement initiatives, reimagining workforce capability building for the age of AI. You will design workflow-embedded learning solutions, facilitate interactive learning labs, and champion human-AI collaboration to accelerate workforce productivity and responsible adoption.
What you’ll do (Role Expectations)
• Pioneer agentic enablement by designing and deploying conversational agents, contextual digital coaches, and workflow-embedded guidance rather than static LMS courses
• Architect and scale company-wide AI capability-building initiatives, orchestrating high-impact learning sprints, live tool walkthroughs, and practical learning labs across diverse skill levels
• Own the end-to-end enablement charter for the People & Culture organization, turning functional teams into AI power users and internal champions
• Activate peer knowledge scaling by cultivating an internal network of AI champions to crowdsource real-world use cases and cross-team best practices
• Establish holistic enablement measurement frameworks that track business impact, productivity gains, and reclaimed time, while ensuring alignment with security, privacy, and ethical guardrails
Who You Are (Success Profile)
• You are AI-native by default. Generative AI is your everyday thought partner and productivity accelerator, instinctively collaborating with modern tools to ideate, synthesize, and iterate while applying sound critical judgment.
• You are a pragmatic builder. You thrive on rolling up your sleeves to prototype, test,