About this role
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Who we are:
Shape a brighter financial future with us.
Together with our members, we’re changing the way people think about and interact with personal finance.
We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.
The Role
We are seeking an Applications Administrator to join our Corporate Applications team with a focus on Home Lending applications.
This role is responsible for the administration, reliability, configuration, integration, and continued operation of critical Home Lending technology, including Encompass 360, Blend, NICE inContact, SoFi-developed applications, and other corporate software platforms.
The Applications Administrator independently owns complex application workflows and serves as a technical resource for business and technology stakeholders. The role evaluates business requirements, designs and implements technical solutions, resolves complex escalations, improves existing processes and configurations, and identifies opportunities for automation and operational improvement.
This position requires independent judgment when making changes to business-critical systems where configuration, access, integration, or automation decisions may have significant operational, security, regulatory, or financial impact.
The ideal candidate is forward-thinking and hands-on, demonstrates strong technical judgment and ownership, and is comfortable solving problems where the appropriate solution may not be fully defined.
What You'll Do
• Independently administer and support Encompass 360, Blend, and other Home Lending applications, including application configuration, business rules, workflows, security, user access, integrations, and ongoing platform maintenance.
• Own complex application workflows and operational processes within the Home Lending application portfolio, ensuring systems remain reliable, secure, scalable, and aligned with business requirements.
• Evaluate complex or ambiguous business and technical requirements, identify appropriate solutions, assess alternatives and risks, and independently implement solutions within established security and change management standards.
• Serve as an escalation point for complex application issues that cannot be resolved by the IT Service Desk or other frontline support teams. Perform root-cause analysis and implement corrective or preventative solutions when appropriate.
• Identify, design, and implement automation that reduces manual effort, improves reliability, strengthens controls, or improves the employee and busin