About this role
Secure Every Identity, from AI to Human
Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.
This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.
Associate Field Experience Manager
The Global Field Enablement team builds scalable enablement programs that help our global revenue teams ramp faster, sell more effectively, and stay productive throughout their careers.
This role requires in-person onboarding and travel to our San Francisco, CA HQ office during the first week of employment.
The Enablement Systems, Digital Adoption Manager opportunity
Reporting to the Senior Manager of Enablement Systems, you'll own the digital experience across our GTM technology ecosystem. Your goal is to make it easier for sellers to learn, navigate, and use the tools they rely on every day.
You'll identify workflow friction, improve adoption, and recommend the right solution for the problem - whether that's WalkMe, AI, automation, enablement content, or changes to the underlying process.
WalkMe will be your primary platform, but you'll partner across our GTM systems to create a more connected and efficient experience for the field.
What you’ll do
• Own the digital adoption strategy across key GTM platforms, with WalkMe as the primary platform.
• Partner with Sales Ops, Business Technology, Revenue Operations, Product Marketing, and Enablement to identify workflow friction and improve the seller experience.
• Design and deliver in-app guidance, automation, and other adoption solutions that help users complete critical workflows faster and with greater confidence.
• Evaluate business problems and recommend the right solution, whether through WalkMe, AI, process improvements, or other enablement technologies.
• Build, test, deploy, and maintain WalkMe experiences across our GTM technology stack.
• Use platform analytics and user feedback to measure adoption, identify opportunities, and continuously improve the experience.
• Partner with platform owners to influence roadmaps, advocate for enhancements, and align adoption strategies across systems.
• Conduct user experience (UX) research and qualitative field interviews to gather direct feedback from sellers, surfacing friction points to inform digital adoption solutions.
• Develop standards and best practices for digital adoption that can scale across the organization.
• Stay current on AI and digital adoption technologies and recommend new capabilities that improve field productivity.
What you’ll bring to the role and what we’re looking for
• 5+ years of experience in enablement, digital adoption, learning technology, bu