About this role
About the Role
DoorDash's marketing product operations team is the connective tissue between our Retention Marketing organization and the tools, systems, and data that power it. As an Associate Manager on CRM Automation, you'll own developing the AI-powered automation that helps our Campaign Operators build, edit, QA, and monitor CRM campaigns faster and with fewer errors across every audience we serve.
You'll partner closely with Campaign Operators to find where manual work slows them down. You’ll use these learnings to then partner with our Martech team to design, ship, and scale internal AI-enabled tools and workflows that remove it. This is a highly cross-functional, builder-oriented role for someone who wants to own CRM automation end-to-end.
You’re excited about this opportunity because you will…
• Own and evolve the CRM automation roadmap, using DoorDash's internal AI tools to help Campaign Operators build, edit, QA, and monitor campaigns more efficiently
• Identify high-effort manual steps in campaign build and edit workflows and design AI-assisted automations to replace them
• Apply AI to campaign QA and ongoing monitoring so issues are caught early and surfaced quickly across all audiences
• Partner cross-functionally with Campaign Operators, Marketing, Martech, and Product to define requirements and prioritize what to automate next
• Track and report on adoption, time saved, and campaign error rates to demonstrate the impact of automation
• Build documentation, SOPs, and training that help Campaign Operators adopt new tools and workflows with confidence
We’re excited about you because…
• 4+ years of experience in marketing technology, marketing operations, CRM marketing, program management, or a similar operational role at a technology company
• Hands-on experience building, editing, or operating CRM campaigns in marketing automation platforms (Braze, Salesforce Marketing Cloud, Iterable, Responsys, or similar)
• Fluency with AI tools (e.g., ChatGPT, Claude, Copilot) and a demonstrated ability to apply them to automate repetitive work
• Demonstrated ability to coordinate cross-functional projects – defining milestones, managing dependencies, and keeping stakeholders aligned
• Comfort working with data to track adoption and efficiency metrics and surface insights; experience with dashboards or basic SQL a plus
• Strong written and verbal communication skills – able to translate technical automation into plain language for campaign operators
• Detail-oriented with a high bar for quality; you notice what's missing before others do
Nice to Have
• Experience building automations or workflows with AI tools, scripts, APIs, or low-code/no-code platforms
• Experience working across multiple brands/audiences (e.g., consumer, B2B, international)
• Basic SQL knowledge for querying campaign or usage data
• Experience writing internal documentation, training materials, or adoption playbooks
We expect this position to be fi